These instructions help you configure your Avaya Norstar to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

To obtain the Avaya Norstar.TDT and Avaya Norstar.TDS support files, contact our Technical Support team.

<a id="Configure the SMDR output"></a>

Configuring your SMDR output

Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Plus. You must perform these operations from a system programming phone:

  1. On your programming phone, press the Feature key, followed by 9* 2 to access the CLI menu.
  2. Press Next to display the Printer settings showing the baud rate that the data is sent at. To change this value, select Change and choose a new baud rate.
  3. Press Next to display the Format settings.  Ensure this is set to Norstar.
  4. Press Next to show Report settings.  Ensure this is set to All.
  5. Press the Rls button to complete the programming steps.
<a id="Install NetPBX"></a>

Installing NetPBX

The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Plus.  To collect serial data, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

<a id="Configure TIM Enterprise"></a>

Configure TIM Enterprise

 

 

 

<p>These instructions should assist in configuring your Avaya Norstar to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>Serial Output: </b>
				The Avaya Norstar requires a CLI2 box. If you don't have one you should speak to your system maintainer to purchase one. Avaya Norstar PBX sends SMDR information via a serial connection. 
				You will need to directly connect a serial cable from the CLI2 box to the PC that NetPBX is installed and running on.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cable configuration</b></td>
			<td class="confluenceTd">Null-modem/Crossover.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your CDR</h2>

<p>Below you will find instructions on how to configure your Avaya Norstar
 to output CDR to TIM Enterprise. You will need to do this from a system
 programming phone:</p>

<ol>
	<li>On your programming phone, press the <span class="button no_margin">Feature</span> key and then <span class="button no_margin">9</span><span class="button no_margin">*</span>
	<span class="button no_margin">2</span> to access the CLI menu.</li>
	<li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Printer</span> and the current baud rate that the data is sent. If want to change this, select 
	<span class="button no_margin">Change</span> and select the new baud rate.</li>
	<li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Format</span>. Select <span class="button no_margin">Change</span> and set it to <span class="keyword">Norstar</span>.</li>
	<li>Press <span class="button no_margin">Next</span> and you will see <span class="reference">Report</span>. Please leave this as the default which is <span class="keyword">All</span>.</li>
	<li>Now press the <span class="button no_margin">Rls</span> button as the programming is complete.</li>
</ol>

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya Norstar:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya Norstar'.</li>
	<li>Left-click on it and select <span class="button no_margin">Properties</span>.</li>
	<li>From the <span class="button no_margin">General</span> settings tab select <span class="keyword">Avaya Norstar</span> from the PBX model list.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_norstar_1.png" alt="Avaya Norstar" />
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">No connection required</span> from the <span class="reference">Connection method</span> list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_norstar_2.png" alt="Avaya Norstar" />
</ol>