By default, the Most recent calls panel displays the latest calls to have been processed by TIM Enterprise, with the most recent towards the top of the list. To sort the results by a different column, click on the relevant column header.

Each call type is colour-coded using a system-wide colour scheme, as follows:

The calls you see in the Most recent calls panel pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

Columns headers

The column headers shown in the most recent calls list are specific to each web user and can be customised by clicking on the Headers button, which will display the following selection panel:

Include a column header in the list by ticking the box alongside each one. Click on the Save button to apply any changes.

Each column header is described below:

Field nameDescription
DateThe date the call started
TimeThe time the call started
SourceThe place from where the call originated

Route

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller
  • for incoming internal calls, this shows either the caller's username or extension number
  • for outgoing calls, this shows the dialled number

Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list
  • for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ]
ResponseThe time it took for the call to be answered (in seconds)
DurationThe duration of the call (in hours, minutes and seconds)
CostThe cost of the call
CLIThe telephone number of the remote caller for inbound calls
Dialled numberThe number that was dialled in order to reach a particular destination
Source nameThe name of the person who made the call
Source IDThe ID of the person who made the call
Destination nameThe name of the destination called, e.g. Manchester, Tri-Line, London
Destination IDThe ID of the destination called
TariffThe name of the tariff table that was used to cost the call, e.g. BT
Tariff bandThe specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account codeThe account code associated with the call
LCR DigitsThe Least Cost Routing (LCR) digits used to route the call
Trunk access codeThe trunk access code used to access a group of channels
Data sourceThe location where the call originated
Call referenceAny call reference number associated with the call
Flags

Any flags associated with a call, as described below:

  •   The call has no associated voice recording
  •   The call has an associated voice recording; click on the icon to listen to the call
  • The call has not been scored; click on the icon to score the call
  • The call has been scored; click on the icon to review scoring information for the call
  •   The call has not been annotated; click on the icon to add a note to the call
  •   The call has one or more associated notes; click on the icon to review the note(s)
  •   The call has no related transfer legs
  •   The call has related transfer legs; click on the icon to view all transfers associated with the call
 
Voice locationThe unique ID of the call recording device that captured audio for the call
Voice filenameThe unique call reference identifying any voice recording associated with the call

Reordering column headers

Each column header can be reordered by clicking and dragging it to the new location, as shown below:

Columns can be sorted by clicking the relevant column header, with each click toggling between ascending and descending order.

Any layout changes you make to the Most recent calls panel are saved only for the current web user and do not affect other web users.