An is the class of objects that allows you to structure the hierarchy of your Directory. The objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as
, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.
The objects can be placed at any hierarchical level, allowing maximum flexibility when structuring the Directory, e.g. Cost Centres can contain Sites and Sites can contain several Cost Centres.
| Organisation unit | Description |
|---|---|
Channel Group | Any group of channels or lines coming into your organisation. |
Cost Centre | A part of your organisation to which specific rates apply; it can contain other |
Division | Normally, used to describe a group of smaller units. |
Group | A segment of your organisation that functions independently. |
Reporting collection | A special type of group that acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes. |
Site | A section of your organisation, usually designating an office branch. |
Divisions, Cost Centres, Groups and Sites can be used interchangeable in order to reflect your actual organisational structure. |