<a id="What is a channel group?"></a> |
A Channel Group object is a container of individual telephone lines coming into your organisation.
A special channel group, Discovered Channels, is automatically created in the Directory when a new object is added to the system, in order to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into the new groups.
<a id="Adding a channel group"></a> |
To add a channel group to the Directory, select the object from the Organisation unit list and enter a name that reflects the type of channel it contains (ISDN 30, Analogue), then click on the button, as shown below:
There is no limit to the amount of channel groups you can add to the Directory, which allows you to set up all your ISDN, analogue, fax lines and private circuits exactly as they are on your switch. |
<a id="Configuring a channel group"></a> |
To configure a channel group, locate the group in the Directory, click on it and select , as shown below:
A new window will open, where you can configure the properties of your channel group. Each tab in this window is described below:
In the tab you can edit the name of the channel group and its associated access code - if applicable - and exclude the group from being logged or recorded.
| Option | Description |
|---|---|
| Do not log | Calls for this channel group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude channels in this group from call statistics | Collection of statistics will not be performed for this channel group. |
| Do not record calls | Calls for this channel group will not be recorded, if integrated call recording is in use. |
Channels in this group emulate network termination | This option only applies if you have enabled integrated call recording on your system. Its purpose is to indicate that the far end of the channel's physical connection is emulating PSTN network termination (NT), such as in a private circuit scenario. |
This option allows you to link the currently-selected channel to its counterpart on another site, in order to provide 'on-net' calls. To link the channels, click on the icon and drill-down into the Directory to locate the channel group you would like to add as your
, as shown below:
When you have located the channel in the Directory, click on the
icon to select it:
The new channel group will then be added to the field and calls between sites will be treated as 'on-net' calls, thereby eliminating the call duplication often associated with inter-site links.
<h2>What is a Channel Group?</h2> <p>A <span class="reference">Channel Group</span> is any group of channels or lines coming into your organisation.</p> <h2>Adding a Channel Group</h2> <p>To add a Channel Group to the Directory, simply select <span class="button">Channel Group</span> from the <span class="reference">Organisation unit</span> list and give it a name that represents its function e.g. "Main Aberdeen ISDN 30" as shown below. Then click <span class="button">Add</span> to put in to your Directory.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/channel_group_1.png" alt="Adding a Channel group" /> <p>There are no limits to the amount of Channel Groups you can add so you can set up all your ISDN, analogue, fax lines and private circuits exactly as they are on your switch. You simply select the Channel Group, give it a name and add it.</p> <p>Your Channel Groups will appear in the Directory as follows:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/channel_group_2.png" alt="Adding a Channel group" /> <p>Please note that a channel group on one site can be linked to its counterpart on another site to provide on-net calls. To do this, click on the <span class="reference">Channel Group</span> and select <span class="button">Properties</span>. A screen similar to the following will appear. Then go to the <span class="button">Private circuit</span> tab and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add" /> button to drill down through Directory until you find the Channel Group you would like to select for your Remote end.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/channel_group_3.png" alt="Adding remote end" /> <p>Then click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Tick" /> button alongside the Remote end you would like to create the private circuit relationship with.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/channel_group_4.png" alt="Adding remote end" /> <p>This channel group will then be added as the Remote end as shown below and calls between sites will be treated as on-net calls, therby eliminating the call duplication often associated with inter site links.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/channel_group_5.png" alt="Adding remote end" /> <p>Click on the <span class="button">Save</span> button to save the changes.</p> |