<a id="What is an alarm?"></a> |
An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point.
calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.
<a id="Adding an alarm"></a> |
To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the tab, as shown below:
In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the button, as shown below:
The alarm will appear in the Directory, as shown below:
<a id="Configuring an alarm"></a> |
To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, allowing you to configure the alarm object, which can be of two types:
| Field | Description |
|---|---|
| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |
Trigger only once until alarm is reset (call alarms) | Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met. |
| Field | Description |
|---|---|
| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |