Configuring a channel

<p>To edit a PBX, simply left-click on it and select <span class="button">Properties</span> from the pop-up menu, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx_properties_1.png" alt="PBX properties" />

<h2>General properties</h2>

<p>In the <span class="button">General</span> tab, type in the name of your PBX, select the data format required and enable the local backup.</p>

<p>The setting will vary depending on the PBX being connected. The examples
below show the general setting for a and Cisco UCM and Avaya IP Office.</p>

<h5>Cisco UCM properties</h5>

<p>Please select <span class="keyword">Cisco UCM 5+</span> from the PBX model list and enable the local backup.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/cisco_ucm_4.png" alt="Cisco UCM" />

<h5>Avaya IP Office properties</h5>

<p>Please select <span class="keyword">Avaya IP Office 6+</span> from the PBX model list and enable the local backup.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_ip_office_5.png" alt="PBX properties" />

<h2>Connection</h2>

<p>Click on the <span class="button">Connection</span> tab and select the <span class="reference">Connection method</span> to be used. Please note that the connection method will vary from PBX to PBX. The default boxes in the <span class="reference">Connection details</span> section will change to suit the connection method selected and will only allow you to enter details relevant to that connection method.</p>

<h5>Cisco UCM properties</h5>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/cisco_ucm_5.png" alt="PBX properties" />

<p>Follow these steps to set the connection properties for your PBX:</p>

<ol>
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Receive FTP transfers from PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">Username</span> field enter in the username of your choice e.g. <span class="keyword">Cisco</span>.</li>
	<li>In the <span class="reference">Password</span> field enter in the password of your choice e.g. <span class="keyword">C1sco</span>.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>

<h5>Avaya IP Office properties</h5>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/avaya_ip_office_6.png" alt="PBX properties" />

<p>Follow these steps to set the connection properties for your PBX:</p>

<ol>
	<li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Listen for connection from PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">9000</span>.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>

<h2>Inactivity</h2>

<p>TIM Enterprise can alert you when your phone system has become <b>inactive</b>, meaning it hasn't provided any call record data for a time, possibly indicating a fault.</p>

<h4>Trigger</h4>

<p>To set up an inactivity alert, tick the box inside the <span class="reference">Trigger</span> 
section, choose the amount of time that there must be inactivity from 
your phone system for it to be considered inactive, then specify an 
email address to send an inactivity warning alert to.</p>

<p>Inactivity from your telephone system can be caused by a network failure
 between your phone system and the machine running the TIM Enterprise 
software.  In some cases, resetting the connection can force the phone 
system to reconnect.  If you want TIM Enterprise to reset the connection
 when inactivity is detected, tick the box alongside that option.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/avaya_ip_office_inactivity.png" alt="PBX Inactivity" />

<h4>Exclusions</h4>

<p>Inactivity might not always be as a result of a fault.  Your 
organisation's normal work patterns might mean that the phone system is 
naturally inactive between certain hours or on certain days (e.g. at 
weekends). In this case, it is prudent to exclude those periods when 
inactivity may naturally occur, so that an alarm isn't sent 
unnecessarily during those times.  Tick the boxes alongside the days and
 hours that you expect your phone system to naturally be inactive.</p>

<h2>Options</h2>

<p>This option when enabled restricts users/groups within the site so if anyone takes out a user from the PBX level and places it outside in a group (which they shouldn't), it will create the extension again and place it back into the "Discovered Users" folder. This option by default will be off and will only be used by us if we think it's necessary for the client in 
question.</p>

<p>The example below shows the options for an Avaya IP Office.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/avaya_ip_office_options.png" alt="PBX properties" />