Normally, to retrieve call audio recordings from TIM Enterprise, an authenticated web user must log in to the web interface, navigate to the desired call using the Live Call View or by running a report, click on the call, then play it using the built-in web-based call player.

It is also possible to programmatically retrieve call recordings using a two-step authenticated request process. This works in the following way:-

• Obtain the call's datasource, voicelocation and voicefilename properties from the calls table in the TIM Enterprise database
• Request a security token from TIM Enterprise by authenticating using an authorised web user's login credentials
• Request the call from the RTA Service using the security token obtained above
• Receive the call audio in WAV format, forcibly obfuscated if any such events apply to the requested call

The following page shows some example code to retrieve a voice recording from TIM Enterprise.