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Overview

To configure a stats collector, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of the stats collector object.

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General properties

Field

Description

Subject

The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. To choose a subject, select it the list provided.

Subject	Description
User	The stats will group its collated calls by user. Select this option if you want to compare call stats for a number of different users.
User group	The stats will group its collated calls by user group. Select this option if you want to compare call stats for different groups of users.
Site	The stats will group its collated calls by site. Select this option if you want to compare the call traffic between two or more sites.
Cost centre	The stats will group its collated calls by cost centre. Select this option if you want to compare the call traffic between two or more cost centres.
Division	The stats will group its collated calls by division. Select this option if you want to compare the call traffic between two or more divisions.
PBX	The stats will group its collated calls by PBX. Select this option if you want to compare the call traffic between two or more PBXs.
Dialled number	The stats will group its collated calls by dialled number. Select this option if you want to monitor the most frequent dialled numbers.
CLI	The stats will group its collated calls by CLI. Select this option if you want to monitor the most frequent CLI numbers.
Chargeband	The stats will group its collated calls by chargeband. Select this option if you want to identify the most frequently used chargebands.
Destination	The stats will group its collated calls by destination. Select this option if you want to identify the most frequently dialled destinations.
Half hour time slot	The stats will group its collated calls by half hour time slot. Select this option if you want to identify peak times during the day.
Account code	The stats will group its collated calls by account code. Select this option if you want to identify the most frequently used account codes.
Channel	The stats will group its collated calls by channel. Select this option if you want to compare the call traffic between two or more channels.
Channel group	The stats will group its collated calls by channel group. Select this option if you want to compare the call traffic between two or more channel groups.

Reset frequency

Choose how frequent you want your stats collector to reset, by selecting a predefined period from the drop-down list.

Next reset

Choose the next reset period, by entering a date and time.

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Exclusions

This tab allows you to exclude from your stats calls that meet certain criteria. To add an exclusion, click on the button, as shown below:

The window will appear, allowing you to set up your criteria, by choosing a call property, an operator and a relevant value.

Account code

To set up an exclusion based on account codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose account code is .

Call type

To set up an exclusion based on call type, select the relevant type of call from the list provided and choose the appropriate operator. In the example below, the stats collector will exclude all types of calls, except internal calls.

Carrier

To set up an exclusion based on the carrier (tariff table) used to cost the calls, choose a carrier from the list provided and select the appropriate operator. In the example below, the stats collector will exclude all calls that are not routed over a carrier.

Channel

To set up an exclusion based on the call traffic going over your telephone lines, click on the icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, the stats collector will collate only calls going through channel.

Chargeband

To set up an exclusion based on the chargeband used to cost calls, enter the name of the chargeband in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose chargeband's name contains the characters .

CLI

To set up an exclusion based on CLI of the caller, enter the relevant CLI in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose CLI contains the digits .

Cost

To set up an exclusion based on the cost of calls, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose cost is greater than .

Destination

To set up an exclusion based on the destination of the call, enter the name of the destination in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose the destination is .

Dialled number

To set up an exclusion based on the number that was dialled, enter the dialled number in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose dialled number begins with .

Duration

To set up an exclusion based on the duration of a cal, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose duration is greater than seconds.

LCR code

To set up an exclusion based on Least Cost Routing (LCR) codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose LCR code ends with .

Response time

To set up an exclusion based on response time, enter the the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose response time is less than seconds.

Start time

To set up an exclusion based on the time a call started, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls who started before .

Trunk access code

If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an exclusion based on calls made using these codes. To set up an exclusion, enter the trunk access code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose trunk access code is .

User

To exclude a particular user from the stats collection point, click on the icon to locate the user in the Directory; select the user and choose the appropriate operator. In the example below, the stats collector will exclude calls for .

Weekday

To exclude calls for a particular day of the week from the stats collection point, choose the relevant weekday from the list provided and select the appropriate operator. In the example below, the stats collector will exclude calls made on a Sunday.

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