These instructions help you configure your 3COM VCX phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

<a id="Configure your SMDR output"></a>

Configuring your SMDR output

To retrieve call logging data from your 3COM VCX phone system, you need to set up an SFTP transfer. Below is an example of how to configure this, using WinSCP - a free FTP client software. Any other third-party client software can be used instead.

FieldDescription
Host nameThe IP address or host name of the phone system
Port numberThe port number for the SFTP transfer. The default port number is
User nameThe username required to log in to your 3COM VCX phone system
PasswordThe password required to log in to your 3COM VCX phone system

Once connected to the phone system, you can transfer the CDR files, located by default in , to the PC running TIM Enterprise.

In this example, the XML files are being copied in the following location: , given the folder has been created in advance for this purpose.

Creating a batch file

To enable TIM Enterprise to process the XML files, you need to create a batch file containing the following lines:

xcopy/Y "C:\Program Files\Tri-Line\TIM Enterprise\FTP\*.XML"
"C:\Program Files\Tri-Line\TIM Enterprise\spool\*.{sitecode}" 
cd "\Program Files\Tri-Line\TIM Enterprise\FTP\" 
del *.* /q
cd\

In the above example, the needs to be replaced with the unique ID of the site object you are trying to send the data to. The site ID will be displayed in the general properties of the site object in the Directory.

The batch file will cut the XML files and paste them into the folder, once their file extension has been updated with the designated . A Windows scheduled task must be set up as well in order to run the batch file every 5 minutes or so.

<a id="Configure TIM Plus"></a>

Configuring TIM Plus