These instructions help you configure your 3COM VCX phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

To retrieve call logging data from your 3COM VCX phone system, you need to set up an SFTP transfer. Below is an example of how to configure this, using WinSCP - a free FTP client software. Any other third-party client software can be used instead.

FieldDescription
Host nameThe IP address or host name of the phone system
Port numberThe port number for the SFTP transfer. The default port number is
User nameThe username required to log in to your 3COM VCX phone system
PasswordThe password required to log in to your 3COM VCX phone system

Once connected to the phone system, you can transfer the CDR files, located by default in , to the PC running TIM Plus.

In this example, the XML files are being copied in the following location: , given the folder has been created in advance for this purpose.

Creating a batch file

To enable TIM Plus to collect and process the XML files, you need to create a batch file containing the following lines:

xcopy/Y "C:\Program Files\Tri-Line\TIM Plus\FTP\*.XML"
"C:\Program Files\Tri-Line\TIM Plus\spool\*.{sitecode}" 
cd "\Program Files\Tri-Line\TIM Plus\FTP\" 
del *.* /q
cd\

In the above example, the needs to be replaced with the unique ID of the site object you are trying to send the data to. To obtain the ID of a site, hover the mouse pointer over it on the Directory screen in TIM Plus and it will be displayed as a tooltip.

The batch file will cut the XML files and paste them into the folder, once their file extension has been updated with the designated . A Windows scheduled task must be set up as well in order to run the batch file every 5 minutes or so.

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Configuring TIM Plus

Once the batch file has been configured, log in to TIM Plus and perform the steps below:

  1. Click on the Directory tab.
  2. Choose the site you want to configure and click Properties.
  3. In the Site Properties window, select 3Com VCX-NBX from the PBX model drop-down list.
  4. In the Connection method field, select No connection required from the drop-down list.
  5. Click on the Save button to apply the settings.