Migrating TIM Enterprise to a new machine involves the following actions:

On the old machine

• Upgrading the old system to our latest version of software
• Creating a MySQL backup for the TIM Enterprise database

On the new machine

• Reinstall MySQL and restore the old database on the new system
• Reinstall TIM Enterprise on the new PC
• Reset the live connection with the PBX

Upgrading the TIM Enterprise to the latest version of software

Log in to our Gateway and click on the TIM Enterprise product. Select the from the area and save the setup package on your computer.

When you have downloaded the setup package, double-click on it and follow the setup wizard in order to complete the installation.

Creating a MySQL backup for the TIM Enterprise database

Log in to and backup the TIM Enterprise database following the on-screen instructions.

When the backup procedure is completed, transfer the file on the machine you want to migrate the software.

Reinstall MySQL and restore the old database on the new system

MySQL installation

Visit http://www.mysql.com and download the following packages:

Follow the setup instruction to install the and .

For the  installation, perform the steps below:

1. Click on the installation package and follow the on-screen instruction. When prompted to choose the setup type, click on the  button, as shown below:
   
2. Continue to follow the steps in the setup wizard and when prompted, tick the box. Click on the button, as shown below;
   
3. The MySQL configuration wizard will start automatically. Configure the instance to run as a server machine and the database usage type must be set
   
   
4. When prompted to create a password for the root account, enter
   
5. Click on the button and follow the rest of the steps in order to finish the configuration setup.
6. Once the installation process is complete, log on to and create a new database user for the TIM Enterprise system.

Restore the old database on the new system

Once the MySQL installation process is complete, log on to and click on the tab. Follow the on-screen instructions in order to restore the old databse.

Reinstall TIM Enterprise on the new machine

Log in to our Gateway and click on the TIM Enterprise product. Select the from the area and save the it on your computer.

When you have downloaded the setup package, double-click on it and follow the on-screen instructions. After installation, a web browser page will open automatically with the configuration settings

Close the web page, access the Windows Services and restart the TIM Enterprise service. Using Windows Registry Editor, , remove the   value from the following Registry key:

You can now start the TIM Enterprise services and log on to the system with the following credentials:

username:

password:

At this stage of the process you will be asked to provide a license key for the new installation. Copy the product key into a text file and email it to our Technical Support team.

When the license has been updated successfully, click on the TIM Enterprise logo to access the system settings and connect to the restored TIM Enterprise database, by entering the required details.Click on the button to test the connection.

Click on the button to save the changes.