Follow the steps below to re-run data in TIM Enterprise:

  1. Locate the backup files you want to re-run data for and copy them to a separate folder onto the Desktop. By default, the backup files are stored in the following location:

    {Program Files}\Tri-Line\TIM Enterprise\backup
  2. Log in to TIM Enterprise as a  user and click on the tab.

  3. To check the datasource for the PBX object you want to delete calls for, enter the following query:

    SELECT name, fullkey from dir where type = 'pbx';

  4. To delete the calls for a specific PBX object and time period, enter the following query:

    Delete from calls 
where datasource = '43\2\'
and 
datetime between '2013-01-01 00:00:00' AND '2013-02-01 00:00:00';

    The and   values must be modified accordingly, in order to match your requirements for the time period and the PBX you want to delete calls for.

  5. The query should return the message , confirming the selected calls have been deleted.

  6. To re-run the data back in the system, copy the backup files you have previously copied on the Desktop and paste them into the following location:

    {Program Files}\Tri-Line\TIM Enterprise\spool

  7. While the system is processing the data, you can check the  screen to view the calls that are being logged.

    The time to re-spool the data will vary depending on the amount and size of the files your system is processing.