TIM Professional allows you to customise the names of specific locations you dial to, so that these show instead of the generic location name wherever they feature throughout the system, e.g. reports, call view etc.
For example, when dialling , the location name of the dialled number will display as Manchester, determined by its dialling code 0161. To assign a more meaningful name to the number that was dialled, you can add the following lines to the LOCATIONS.CFG file found in the \config folder within the main program folder.
The lines have to be added in the form number = friendly name, as shown below:
[Call Locations] 01615995999 = Manchester Office |
If a whole DDI range is related to the particular Manchester office, you can use wildcards to specify the range, as shown below:
[Call Locations] 01615995900 = Manchester Switchboard 016159959## = Manchester Office DDI |
To add a new location name, click on the tab from the
screen and enter the preferred name in the
field, as shown below:
<p>Open the <span class="keyword">LOCATIONS.CFG</span> file found in the <span class="keyword">\config</span> folder within the main program folder.</p> <p>There may be occasions when you would prefer a more meaningful name for the location of a dialled number in the <span class="reference">Call View</span> or in your <span class="reference">Reports</span>. For example, you may have an office in Manchester with the number 0161 599 5999. In the <span class="reference">Call View</span> and in your <span class="reference">Reports</span>, this number's location will be defined as simply Manchester, which is determined from its dialling code 0161.</p> <p>In the example below, Tri-Line Technical Support and Main Numbers have been added. When these number are dialled, the corresponding name would now appear in the <span class="reference">Location Name</span> field, rather than the default 'London'.</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_locations.png" alt="Call locations" /> <p>Whilst you would want any Manchester numbers to retain the Manchester Location Name, you may like the particular calls to 599 5999 to reflect the fact that these are calls to your office. By simply adding the number to the <span class="keyword">LOCATIONS.CFG</span> file you can assign a friendly name for the number.</p> <p>Lines are added in the form <span class="keyword">number = friendly name</span> to the configuration file, and here is how the example above might look in your <span class="keyword">LOCATIONS.CFG</span> file:</p> |
[Call Locations] 01615995999 = Manchester Office |
<p>If, for example, a whole DDI range is related to the particular Manchester office, you may like to specify that instead. This is achieved easily using wildcards and may look like this for example:</p> |
[Call Locations] 01615995900 = Manchester Switchboard 016159959## = Manchester Office DDI |