<a id="Introduction"></a>

<a id="Running the report"></a>

<a id="Creating the report"></a>

<a id="The report's results"></a>

<h2>Introduction</h2>

<p>This report shows a cost summary of calls by account code.</p>

<p>When no account code is present but a mark-up has been assigned to
departments to cover overheads, this mark-up will also be displayed
here.</p>

<h2>Running the report</h2>

<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>

<p>From this screen, either double-click on the <span class="reference">Call Cost Summary</span> report in the reports list or highlight the <span class="reference">Call Cost Summary</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_1.png" alt="Call Cost Summary" />

<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_2.png" alt="Call Cost Summary" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Call Cost Summary" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Call Cost Summary" />

<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Select a specific site</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/select_site.png" alt="Call Cost Summary" />

<p>If your system is set-up for multiple sites, you have the option of
selecting a particular site here.  Select the blank line (or leave
the box empty) to report on all of your sites.</p>

<h4>Select an extension group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/select_extension_group.png" alt="Call Cost Summary" />

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_cost_summary_3.png" alt="Call Cost Summary" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a detailed table showing a breakdown of each half-hour timeslot in the day.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Account</b></td>
			<td class="confluenceTd">Shows the account code associated with this cost summary.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extension Group</b></td>
			<td class="confluenceTd">The name of the extension group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total calls received</b></td>
			<td class="confluenceTd">Shows the total number of calls received by this Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total calls made</b></td>
			<td class="confluenceTd">Shows the total number of calls made by this Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Professional cost</b></td>
			<td class="confluenceTd">Shows any mark-up that has been added to the cost of calls for the associated Account code/Extension Group.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call cost</b></td>
			<td class="confluenceTd">The total cost of calls excluding any professional cost is shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total cost</b></td>
			<td class="confluenceTd">The total cost of calls including any professional cost is shown here.</td>
		</tr>
	</tbody>
</table>