<a id="Introduction"></a> |
The report provides a summary of the costs and markup charges applied to your calls, grouped by account code.
<a id="Running the report"></a> |
Access the Reports screen, select the Call Cost Summary report from the list and click on the button.
A new window will open, allowing you to configure the parameters of your report:
For each report, you must specify a time span that covers the calls you want the report to include.
There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
| Period | Description |
|---|---|
| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively. |
In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period drop-down list and specifying your own Start date, Start time, End date and End time of the period you want to report on.
If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.
To further limit your report's results, you can select a particular group to report on, or leave blank to report on all groups
<a id="Creating the report"></a> |
When you have selected a reporting period and have chosen the report's criteria, click on the button, as shown below:
<a id="The report's results"></a> |
The report's results will display a summary of the costs and markup charges applied to your calls, grouped by account code. When no account code is present but a markup charge has been assigned to departments to cover overheads, the cost summary will be displayed against the extension group.
The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.
The body of the report is presented in tabular form and each column header contained in the report is described in the table below:
| Column header | Description |
|---|---|
| Account | The account code associated with this cost summary. |
| Extension Group | The name of the extension group. |
| Total calls received | The total number of calls received by this account code/extension group. |
| Total calls made | The total number of calls made by this account code/extension group. |
| Professional cost | The markup charge that has been added to the cost of calls for the associated account code/extension group. |
| Call cost | The total cost of calls excluding any mark-up charges. |
| Total cost | The total cost of calls including any mark-up charges. |