<h2>Introduction</h2>

<p>Shows a top-ranking list of the most frequent outgoing calls.  Use this
information, for example, to decide whether you need to invest in
private wires to common destinations, such as to your other offices. 
 This report also helps in making decisions about which telecom
carrier you should use to various call destinations.  Partial
telephone numbers can be specified so as to narrow your search down
to very specific information, e.g. London numbers only.</p>

<h2>Running the report</h2>

<p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p>

<p>From this screen, either double-click on the <span class="reference">Frequent Numbers</span> report in the reports list or highlight the <span class="reference">Frequent Numbers</span> report and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_1.png" alt="Frequent numbers report" />

<p>The following <span class="reference">Report Selection Criteria</span> window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_2.png" alt="Frequent numbers report" />

<h4>Select a report period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Frequent numbers report" />

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list, as shown above.</p>

<p>The default is set to  <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<h4>Or enter your own custom period</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Frequent numbers report" />

<p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom
Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually
into the boxes provided, as shown above.</p>

<h4>Choose a site</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site.png" alt="Frequent numbers report" />

<p>If your system is set-up for multiple sites, you have the option of
selecting a particular site here.  Select the blank line (or leave
the box empty) to report on all of your sites.</p>

<h4>Choose an extension group</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_extension_group.png" alt="Frequent numbers report" />

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h4>Enter minimum frequency of number</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/min_frequency_number.png" alt="Frequent numbers report" />

<p>If you want to limit the report to number called with a minimum
frequency, enter that frequency here. e.g. If you want to display
only numbers that have been called twenty times, then enter the
number 20 in here as the minimum frequency.</p>

<h4>Choose the type of calls to report on</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_types_frequent_numbers.png" alt="Frequent numbers report" />

<p>You can choose to report only on specific call types e.g. outgoing
connected calls only. If you want to report on all calls, leave
blank.</p>

<h4>Specific calls</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/specific_calls.png" alt="Frequent numbers report" />

<p>If you want to concentrate on very specific calls, you can enter a full
or partial number in the dialled number and CLI box.  This allows you
to concentrate only on calls to and from this number (or from numbers
beginning with this number if a partial number was entered).</p>

<h4>Choose a field to sort by</h4>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/sort_by_frequent_numbers.png" alt="Frequent numbers report" />

<p>You can sort the report's result in order of cost, call duration or by
the number of times a number was dialled (frequency).  Choose from
the drop-down list, the default being the frequency.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_3.png" alt="Frequent numbers report" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a detailed table showing a summary of
each frequently-called destination.  The following column headers are
used, with totals displayed at the foot of the table:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination</b></td>
			<td class="confluenceTd">Displays the destination of the call (e.g. India, London etc.).</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Number</b></td>
			<td class="confluenceTd">The dialled number that was frequently called.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Calls</b></td>
			<td class="confluenceTd">The number of calls made to that specific number.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Duration</b></td>
			<td class="confluenceTd">The total time elapsed calling the specific number.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Cost</b></td>
			<td class="confluenceTd">The total cost of calls to that number.</td>
		</tr>
	</tbody>
</table>