<a id="Introduction"></a>

Introduction

The Extension Usage Detail report provides a comprehensive summary of internal and external call activity for both inbound and outbound calls for each extension group. It is also possible to drill down into each entity to obtain the same call information at a more detailed level.

<a id="Running the report"></a>

Running the report

Access the Reports screen, select the Extension Usage Detail report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Choose a site

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Choose an extension group

To monitor the call activity for a specific department, select an extension group from the drop-down list. To report on all extension groups, select the blank line.

Transferred calls

If you want to report only on direct calls and exclude those transferred from another party, tick the Exclude box, as shown below:

Abandoned calls

To exclude abandoned calls from your report's results, tick the box, as shown below:

<a id="Creating the report"></a>

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

<a id="The report's results"></a>

The report's results

The results of the report show comprehensive call summary information - organised by call type - for the report entity you selected.

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a table showing a summary of both incoming and outgoing calls, broken down by extension group. By clicking on a hyperlink, you can drill down into each extension group to obtain the same call information at user level and further, an itemised list of calls for each user.

Each column header shown in the report, both at extension groups and individual user level, is described below: