View Source

The Call view screen displays a live list of calls, showing each call the moment it is received from your telephone system(s) and successfully processed by TIM Professional. The call list is arranged so that the most recent calls are at the top of the list.

All calls are colour coded with the colour coding defining the call type represented as follows:

Green: Incoming calls
Blue: Outgoing calls
Gray: Internal calls
Red: Abandoned DDI calls (direct dial in)

Each column header displayed in the Call view list is described in the table below:

Field name	Description
Date	The date the call started
Time	The time the call started
Extn	The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead
Dialled Number/CLI	The information displayed in this field is determined by the type of call: for incoming calls, this shows the CLI of the caller, if available for incoming internal calls, this shows the extension number that was dialled for outgoing calls, this shows the dialled number
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list for internal calls, this shows the extension that was dialled
Trunk	The trunk number used to carry the call. If the call is to an internal extension on the same PBX, the trunk number will be shown as 0
Account	The account code associated with the call, if applicable
Tariff	The name of the tariff table that was used to cost the call, e.g. BT, C&W, Energis etc.
Duration	The duration of the call (in hours, minutes and seconds)
Cost	The cost of the call, for outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00

<p>This screen shows the most recent calls output from your telephone system.  All you have to do is to click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_view_button.png" /> button on the function button panel of the main screen. Calls will scroll down the screen with the most recent at the top, as demonstrated below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_view.png" alt="Call View" />

<p>All calls are colour coded with the colour coding defining the call type
represented as follows:</p>

<ul>
	<li><b style="color: #008000;">Green</b>: Incoming calls</li>
	<li><b style="color: #000080;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #FF0000;">Red</b>: Abandoned DDI calls (direct dial in)</li>
</ul>

<p>Here is a brief description of each column in the <span class="reference">Call View</span> screen:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Fild name</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Date</b></td>
			<td class="confluenceTd">The date the call was made on.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Time</b></td>
			<td class="confluenceTd">The time the call began.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Extn</b></td>
			<td class="confluenceTd">The extension number that made or
				received the call. If a name has been allocated to the extension
				number, this will be displayed instead. This feature can be disabled
				if you prefer to have the extension number only displayed.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Number/CLI</b></td>
			<td class="confluenceTd">For outgoing calls it will show the number dialled, if the call was an
				internal call it will show the extension number that was dialled. For inbound calls the number
				 of the caller (Caller Line ID/CLI) will be displayed (assuming it hasn't been withheld).</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination</b></td>
			<td class="confluenceTd">For outgoing calls the destination
				that was dialled is shown. For incoming calls the action of the
				incoming call is shown instead e.g. answered, abandoned etc.

				<p>Where an internal extension has been dialled the extension dialled will be
				shown in square brackets <span class="keyword">[ ]</span> as the call destination.</p>

				<p>Incoming calls are displayed in normal brackets <span class="keyword">( )</span> and an indication of
				whether the call was answered, abandoned or transferred.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Trunk</b></td>
			<td class="confluenceTd">The number of the trunk or line used to carry the call will be shown
				here. Where the call is to an internal extension on the same PBX you
				will note that the trunk number will be shown as <span class="keyword">0</span>, since no external
				trunk was used to carry the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Account</b></td>
			<td class="confluenceTd">If you use account codes, the account
				code that was assigned to the call will be shown here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Tariff</b></td>
			<td class="confluenceTd">This field shows which telecom carrier 
				was used to route the call, for example BT, C&W, Energis etc.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Duration</b></td>
			<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format <span class="keyword">00:00:00</span>.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">The cost of the call will be shown for all outgoing calls.  Internal and
 			other types of calls that aren't chargeable, are shown as <span class="keyword">00.00</span>.</td>
		</tr>
	</tbody>
</table>