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Given that the system is built around HTML using the HTTP protocol, this allows the user to completely customise the look and feel of all HTML pages and reports.

Each report that is produced by the system consists of a header, the body (containing the information), and a footer. Whilst the body is customised by the parameters that are passed to the report, the header and footer remain constant and can be edited using any HTML editor.

Each report has an ID number, as follows:

Report name	ID
Custom Report	1
Billing Report	2
Organisation Drill-Down	3
Trunks Busy	4
Call Geography	5
Top Calls	6
Incoming Response Analysis	7
Dialled Numbers Report	8

<p>Given that the system is built around HTML using the HTTP protocol, this allows the user to
completely customise the look and feel of all HTML pages and reports.</p>

<p>Each report that is produced by the system consists of a header, the body (containing the
information), and a footer.  Whilst the body is customised by the
parameters that are passed to the report, the header and footer
remain constant and can be edited using any HTML editor such as,
amongst others, Microsoft FrontPage.</p>

<p>Each report has an ID number, as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Report name</th>
			<th class="confluenceTh">ID</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Custom Report</b></td>
			<td class="confluenceTd">1</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Billing Report</b></td>
			<td class="confluenceTd">2</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Organisation Drill-Down</b></td>
			<td class="confluenceTd">3</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Trunks Busy</b></td>
			<td class="confluenceTd">4</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call Geography</b></td>
			<td class="confluenceTd">5</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Top Calls</b></td>
			<td class="confluenceTd">6</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Incoming Response Analysis</b></td>
			<td class="confluenceTd">7</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Numbers Report</b></td>
			<td class="confluenceTd">8</td>
		</tr>
	</tbody>
</table>

<p>Using these ID numbers, header and footer files can be created in the <span class="keyword">\data</span> 
folder in the form <span class="keyword">customheader_x.html</span> and <span class="keyword">customfooter_x.html</span>, where <span class="keyword">x</span> is 
the ID number of the report whose output you want to customise.</p>

<p>For example, suppose we wanted to add your company name to the heading of each telephone bill
you produce.  We know that a telephone bill is a Billing Report whose
ID = 2.  The custom header would therefore need to be a standard HTML 
file in the <span class="keyword">\data</span> folder named <span class="keyword">customheader_2.html</span>.</p>

<p>The raw HTML for such a file may look something like the following:</p>

<html>
	<body>
		<div align="left">
			<table border="0" cellpadding="3" cellspacing="0" width="100%" style="font-family:Tahoma, Arial; font-size: 9pt">
				<tr>
					<td width="66%" colspan="2">
						<font size="6">Telephone Bill<br></font>
						<font size="5">for<#SSI_PARAM:extngroup><#SSI_PARAM:extension><#SSI_PARAM:account></font>
					</td>
					<td width="34%"><img src="img/company_logo.gif" align="right" width="100" height="100"></td>
				</tr>
				<tr>
					<td width="33%"></td>
					<td width="33%"></td>
					<td width="34%"><p align="right">Bill enquiries 020 7265 2600</td>
				</tr>
			</table>
		</div>

		<table border="0" width="100%" cellspacing="0" cellpadding="4" style="font-family: Tahoma; font-size: 9pt">
			<tr>
				<td width="20%"><strong>Covering period</strong></td>
				<td width="80%"><#SSI_PARAM:fromdate><#SSI_PARAM:fromtime>&nbsp;<strong>to</strong>&nbsp;<#SSI_PARAM:todate>&nbsp;<#SSI_PARAM:totime></td>
			</tr>
			<tr>
				<td width="20%"><strong>Billing Entity</strong></td>
				<td width="80%"><#SSI_PARAM:extngroup><#SSI_PARAM:extension><#SSI_PARAM:account></td>
			</tr>
		</table>

<p>This example uses server-side includes (SSIs) which are explained later in this section.</p>

<p>The example code would produce an output similar to the following:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/customisation.png" alt="Customisation" />

<p>When creating header and footer files, it is important to remember that
the system constructs the final report from three bits of HTML -
the header, the body, and the footer.  Whilst it is not essential for
some web browsers, you should stick to the HTTP specification where
an HTML page is completely housed in a pair of <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/html_1.png" />
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/html_2.png" /> tags.  This means that the report, taken as a whole consisting of all three parts,
collectively subscribes to this convention.  Your header should
contain the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/html_1.png" /> tag, whilst your footer should contain the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/html_2.png" /> tag.</p>

<p>The system constructs reports in this way to allow maximum flexibility. 
For example, the whole report may be indented by having a
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/blockquote_1.png" /> tag in the header and a <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/blockquote_2.png" />
tag in the footer.  The resultant report, including the body, will therefore be indented.</p>