<a id="Overview"></a> |
To configure a stats collector, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, allowing you to configure the properties of the stats collector object.
<a id="General properties"></a> |
| Field | Description | ||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Subject | The stats points can be configured to group the collected calls by a particular subject, such as users, channels, dialled number, half-hour time slot etc. The available subjects are described in the table below:
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| Reset frequency | Choose the reset frequency of the stats point, by selecting a predefined period from the drop-down list. | ||||||||||||||||||||||||||||||
| Next reset | Choose the next reset period, by entering a date and time. |
<a id="Exclusions"></a> |
TIM Enterprise allows you to exclude certain calls from your live stats, giving you the option to define the criteria the calls should meet in order to be excluded. To add your criteria, click on the button, as shown below:
The window will appear, allowing you to define which calls you want to exclude from the stats, by chosing a call property, an operator and a relevant value.
To set up an exclusion based on account codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose account code is .
To set up an exclusion based on the call type, select the relevant type of call from the list provided and choose the appropriate operator. In the example below, the stats collector will exclude all types of calls, except internal calls.
To set up an exclusion based on the carrier (tariff table) used to cost the calls, choose a carrier from the list provided and select the appropriate operator. In the example below, the stats collector will exclude all calls that are not routed over a carrier.
To set up an exclusion based on the call traffic going over your telephone lines, click on the icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, the stats collector will collate only calls going through
channel.
To set up an exclusion based on the chargeband used to cost calls, enter the name of the chargeband in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose chargeband's name contains the characters .
To set up an exclusion based on CLI of the caller, enter the relevant CLI in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose CLI contains the digits .
To set up an exclusion based on the cost of calls, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose cost is greater than .
To set up an exclusion based on the destination of the call, enter the name of the destination in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose the destination is .
To set up an exclusion based on the number that was dialled, enter the dialled number in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose dialled number begins with .
To set up an exclusion based on the duration of a cal, enter the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose duration is greater than seconds.
To set up an exclusion based on Least Cost Routing (LCR) codes, enter the relevant code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose LCR code ends with .
To set up an exclusion based on response time, enter the the relevant value in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose response time is less than seconds.
To set up an exclusion based on the time a call started, enter the start time in hh:mm:ss format in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls who started before .
If your telephone system uses trunk access codes to connect calls using specific channels, you can set up an exclusion based on calls made using these codes. To set up an exclusion, enter the trunk access code in the box provided and select the appropriate operator. In the example below, the stats collector will exclude calls whose trunk access code is .
To exclude a particular user from the stats collection point, click on the icon to locate the user in the Directory; select the user and choose the appropriate operator. In the example below, the stats collector will exclude calls for
.
To exclude calls for a particular day of the week from the stats collection point, choose the relevant weekday from the list provided and select the appropriate operator. In the example below, the stats collector will exclude calls made on a Sunday.
<a id="Contents"></a> |
The tab allows you to check whether call stats are being collected by TIM Enterprise and it is generally used for troubleshooting purposes.
Click on the button to refresh the statistics on that page and verify that the stats point is collecting data. If you click on the button, you can clear the statistics and reload them for the period that they cover, e.g. last week.