These instructions help you configure your SwyxWare phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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Configuring your SMDR output
Follow the steps below to configure the SwyxWare to output SMDR data to a file in a specific location:
- Log in to your SwyxWare Administration Tool.
- Right-click on the Swyx server you want to configure and click on the Properties button.
- In the Properties window, click on the Call Detail Records tab.
- Click on the Call Detail Records into Text File radio button.
- In the Save to Folder field, enter \program files\tri-line\tim Enterprise\spool\. If you are using a mapped drive enter the driver letter.
- In the File Name field, enter data.{sitecode}, replacing {sitecode} with the ID of the site you are logging. The site ID is displayed in the general properties of the site object, in the Unique ID field, as shown below:
- Click on the OK button and close the SwyxWare Administration Tool.
Here is an example of the SwyxWare Administration properties window:
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Configuring TIM Enterprise
Follow the steps below to configure TIM Enterprise to receive SMDR data from your SwyxWare:
- Click on the Directory tab.
- Choose the PBX object you want to configure and click Properties.
- A new window will open. In the General tab, select SWYX V6 from the Data format list and tick the Keep a local backup of data box, as shown below:
- In the Connection tab, select No connection required from the Connection method list.
- Click on the Save button to apply the settings.