<a id="Introduction"></a>

Introduction

The Trunk Busy report allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use for each half-hour period. This report is useful for determining whether or not you have enough lines or if you have too many.

<a id="Running the report"></a>

Running the report

Access the Reports screen, select the Trunk Busy report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the drop-down list and specifying your own  Start and End dates, as shown below:

Choose a site to report on (optional)

If your system is set up to log multiple sites, you can select a particular site from the drop-down list. To report on all sites, select the blank line.

Choose a specific trunk group (optional)

To run the report on a specific trunk group, select it from the drop-down list. To report on all trunks, select the blank line.

Select a particular trunk (optional)

To report on a particular trunk, enter the trunk number in the box provided.

Filter by partial dialled number (optional)

To report on a specific dialled number, enter the partial or full number in the field provided. The number you enter can include wildcards, (eg. 0118* or 0161 500 5*).

Filter by partial location name

To report on calls to a specific location, enter its full or partial name in the field provided.

Weekend calls

Calls made at weekends may distort the result of the report. To exclude such calls, tick the Exclude box, as shown below:

Type(s) of call

This option allows you to define the type of call you want to report on, e.g. incoming, outgoing. To report on a specific type of call, tick the appropriate box.

<a id="Creating the report"></a>

Creating the report

When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

<a id="The report's results"></a>

The report's results

Below is an example of this report's output:

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a graph and a table:

• The graph is a quick and easy indication of your line usage, broken down into half-hour time slots. The percentage on the y-axis shows the number of lines utilised, and the x-axis shows each half-hour of the day. The bars on the graph coloured light-purple show the maximum number of busy trunks in each particular half-hour, and the overlaid dark-purple ones show the average number of busy trunks in the same time period.
• The table displays the actual data organised in columns for maximum and average busy lines and the total duration for each half-hour time slot. Each column header of the table is described below: