To re-run data in TIM Enterprise, follow the steps below:

 

  1. Take a copy of the data you want to re-run back in the system, stored by default in the  folder of the main installation program.

    {Program Files}\Tri-Line\TIM Enterprise\backup
  2. Log in to TIM Enterprise as a user and click on the tab.

  3. To check the datasource for the PBX object you want to delete calls for, enter the following query:

    SELECT name, fullkey from dir where type = 'pbx';

  4. To delete calls for a specific PBX object and time period, enter the following query:

    Delete from calls 
where datasource = '43\2\'
and 
datetime between '2013-01-01 00:00:00' AND '2013-02-01 00:00:00';

    The and   values must be modified accordingly, in order to match your requirements for the time period and the PBX you want to delete calls for.

  5. The query should return a message, confirming the selected calls have been deleted.

  6. To re-spool the data back in the system, copy the backup files previously saved and paste them into the following location:

    {Program Files}\Tri-Line\TIM Enterprise\spool

  7. Whilst the system is processing the data, you can click on the  screen to monitor the calls that are being logged.

    The time to re-spool the data will vary, depending on the amount and size of the files your system is processing.