The Options parameter allows you to further narrow down your report results, by excluding certain types of call or sorting the results in a particular manner.

These options are specific to the type of report you are running and differ between report types.

<a id="Audio only"></a>

Audio only

This option allows you to include in your results only calls that have an associated voice recording.

<a id="Callback interval"></a>

Callback interval

This option allows you to define, in hours, the time window in which a call must be responded to, in order to be considered handled. The default callback interval is 24 (hours), but you may enter your own value, as shown below:

<a id="Call frequency"></a>

Call frequency

This option determines how frequently a call must have been dialled in order to feature in the results of the report. For example, to include only phone numbers that have been dialled twenty times or more, enter 20 as the minimum frequency, as shown below:

<a id="Exclude weekends"></a>

Exclude weekends

To exclude weekend calls from your report's results, select the  option from the drop-down list, as shown below:

<a id="Exclude transfers"></a>

Exclude transfers

To exclude transferred calls from your report's results, select the  option from the drop-down list, as shown below:

<a id="Group results by"></a>

Group results by

Choose from the drop-down list whether to group your results by CLI or dialled number.

<a id="Hide unused"></a>

Hide unused

This option allows you to exclude unused extensions from your report's results.

<a id="Hide contacts"></a>

Hide contacts

This option allows you to hide the names associated with dialled numbers, CLIs and account codes, as defined in your web user's contacts list. To show only the phone number, select the option from the drop-down list, as shown below:

<a id="Hide charges"></a>

Hide charges

This option allows you to hide any charges applied to your report. To hide charges, select the option from the drop-down list, as shown below:

<a id="Ignore missed"></a>

Ignore missed

Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds, enter  .

<a id="Include internal"></a>

Include internal

To include internal calls in your report's results, select the option from the drop-down list, as shown below:

<a id="Notes only"></a>

Notes only

If you want your search results to include only calls that have notes associated with them, select the    option from the drop-down list, as shown below:

<a id="Rank data by"></a>

Rank data by

Select from the drop-down list the criteria by which you want to order the report's results.

<a id="Sort order"></a>

Sort order

Select from the drop-down list if you want your report's results to appear in ascending or descending order.

<a id="Sort results by"></a>

Sort results by

Select from the drop-down list the column by which you want to sort your report's results.

<a id="Scored only"></a>

Scored only

This option allows you to include only calls that have a score associated with them, e.g. calls that have already been listened to and scored.

<a id="Summary only"></a>

Summary only

To show only a summary of calls, instead of an itemised list, select the option from the drop-down list, as shown below:

<a id="Show legs"></a>

Show legs

To show the legs of transferred calls, select the option from the drop-down list. A  icon will be displayed next to any call with associated call legs.

<a id="Show account codes"></a>

Show account codes

Select this option to display any associated account codes as an additional column in this report.

<a id="Show 'Do not log'"></a>

Show 'Do not log'

This option allows you to include in your results devices whose status is set to not log calls.

<a id="Show unconnected calls"></a>

Show unconnected calls

To show unconnected calls in the report's results, select the  option from the drop-down list, as shown below:

<a id="Thresholds"></a>

Thresholds

This option allows you to define your response target threshold(s) by entering comma-separated values in the text box provided. The example below shows response time targets for calls answered within 5, 10 and 20 seconds, respectively.