<p>Unlike <span class="reference">Filters</span>, <span class="reference">Options</span> differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. All other options will be greyed out and can not be selected.</p> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options.png" alt="Options" /> <p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=120>Option</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Exclude transfers</b></td> <td class="confluenceTd">Select this option if you would like to exclude transferred calls when running a report. For example if you were running <span class="reference">Call analysis</span> report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option. </td> </tr> <tr> <td class="confluenceTd"><b>Call frequency</b></td> <td class="confluenceTd">Call frequency allows you to determine how often a number must be called before appearing in the report. For example, when running a Frequent Numbers report, you may want the option of seeing only numbers that had been called at least 30 times. To do this you would enter the number 30 as an Option in Call frequency </td> </tr> <tr> <td class="confluenceTd">Sort data by</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Thresholds</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Hide Unused</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Show Legs</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Sort order</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Exclude weekends</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Summary only</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Maximum results</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Group results by</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Hide contacts</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Sort results by</td> <td class="confluenceTd"></td> </tr> <tr> <td class="confluenceTd">Ignore missed</td> <td class="confluenceTd"></td> </tbody> </table> |