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What is a channel?

Channels are system objects representing your telephone lines. When you first configure TIM Enterprise, your channels are automatically harvested from the data received from the phone system, into a folder named Discovered Channels. The properties of each channel can be edited afterwards, and channels can also be organised subsequently into new channel groups, if preferred.

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Adding a channel

To add an channel object to the system, drill-down to the Directory level where you want to add the channel and click on the New object tab, as shown below:

In the new window that opens, select the Channel object from the Other object list, enter a relevant name and click on the Add button, as shown below:

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Configuring a channel

To configure a channel, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of your channel object, as shown below: