<h2>Introduction</h2>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/busy_channels.png" alt="Busy channels" />

<p>The Busy channels report allows you to break down each business day 
into half-hour periods, showing the maximum and average number of 
telephone lines in use in any particular half-hour.  You can run the 
report for your entire organisation or for any entity within your 
organisation. You can even add filters e.g. to see how many channels 
were used answering calls to a specific number.</p>

<p>You can also opt to exclude weekends, when perhaps not many calls are
 being made or received, and so as not to distort the averages.  You can
 also concentrate on incoming or outgoing calls or look at all calls.</p>

<p>This report is ideal when trying to determine if you have enough 
lines or indeed if you require more lines. Please note that if your call
 traffic tends to fluctuate throughout the year, you may want to run the
 report for a period that includes busy times before deciding to reduce 
lines!</p>

<p>This report is also ideal if you have a number of legacy switches 
throughout your organisation and are looking to replace with an IP 
solution which will allow you to streamline and save on redundant line 
costs.</p>

<h2>Understanding the Results</h2>

<p>The numbers <b>'52001'</b>,<b>'52002'</b> etc. represent the Account code. The <span class="reference">Carrier</span> shows the carrier used to route the call, the <span class="reference">Charge band</span> shows the chargeband 
applied to the call and the <img id="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sigma.png" /> shows the total number of calls to that chargeband. This is followed by the <span class="reference">Total duration</span> spent on calls to that chargeband and the <span class="reference">Total cost</span> of calls to that chargeband.</p>

<p>To view details of any filters or selection parameters used in creating this report, simply click on the <span class="link">About this report</span> on the top right of the page.</p>

<p>The web format allows for complete flexibility when viewing this report. All headers are clickable allowing you rearrange the report layout in seconds to sort the calls in ascending or decending order based on the header clicked.</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />