<h2>Introduction</h2>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />

<p>Bla bla blaaaaaaaaa.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, the Busy channels report will appear as above.</p>

<p> The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>All headers are clickable allowing you re-arrange the report layout in seconds. The headers of this report are as follows:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=196>Header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Time slot</b></td>
			<td class="confluenceTd">To sort by time slot, simply click on the <span class="reference">Time slot</span> header. On web reports all headers are clickable so you can alternate between 
				ascending and descending order of time slot.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Max busy</b></td>
			<td class="confluenceTd">To reorder the report to show the average number of busy lines per time slot, simply click on the <span class="reference">Max busy</span> header. The report will 
				immediately rearrange itself in descending order to show which time slots were busy on average. To see the least busy time-slots, simply click once again to rearrange in ascending order of average busy.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Average busy</b></td>
			<td class="confluenceTd">To reorder the report to show the average number of busy lines per time slot, simply click on the <span class="reference">Average busy</span> header. The report 
				will immediately rearrange itself in descending order to show which time slots were busy on average. To see the least busy time-slots, simply click once again to rearrange in ascending order of average busy.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total duration</b></td>
			<td class="confluenceTd">The total duration is the sum of all time when lines were busy in the half-hour slot alongside. To sort and see which half-slot contained the longest duration of time 
				when channels were busy, click on the <span class="reference">Total duration</span> header.
			</td>
		</tr>
	</tbody>
</table>

<p>If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />