When using an Active connection (i.e. TIM Enterprise connects to your 3CX) please remember to set the host and port numbers on the 3CX as follows:-
And in the connection settings of TIM Enterprise, use the same details:
Ensure that any firewalls on the 3CX and on the computer running TIM Enterprise allow traffic on the selected port.
In order the test whether the connection is working, use `telnet`:
telnet 10.0.0.10 9000 |
If you don't have the Telnet client on your computer, you can add it through the Optional Features setting in Windows.
Failing that, we provide a stand-alone tool name `IPTester.exe` in your `c:\Program Files (x86)\Tri-Line\TIM Enterprise\` folder. Double-click to run it, enter the IP address and port of your 3CX in the top left boxes and press . If the application background turns yellow/green, the connection was successful.