We recommend using our CXD Connector to obtain call data from your 3CX because it provides better quality call data as well as live call status and queue monitoring capabilities.

Connecting to your 3CX

There are multiple possibilities to obtain call data from your 3CX.  Which method you use to connect TIM Plus to your 3CX is determined by how and where your 3CX is hosted:
HostingConnection methods
Self-hosted, either on premise or in your own data centre, with full root access by SSH

Connect using CXD (Recommended)

Active connection

Listening connection

Self-hosted but with no SSH access

Active connection

Listening connection

3CX hosted, including free tierListening connection