<h2>Introduction</h2>

<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_volumes.png" alt="Call volumes" />

<p>Bla bla bla</p>

<h2>Understanding the Results</h2>

<p>Bla bla bla</p>

<p>The web format allows for complete flexibility when viewing this report. All headers are clickable allowing you re-arrange the report layout in seconds to sort the calls in ascending or decending order based on the header clicked.</p>

<p>To view details of any filters or selection parameters used in creating this report, simply click on the <span class="link">About this report</span> on the top right of the page.</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />