<p>These instructions should assist in configuring your ShoreTel to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>Connection information</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Connection type</b></td> <td class="confluenceTd"><b>Serial Output or IP: </b> If the Siemens HiCom-HiPath is configured to send SMDR information via a serial connection, you will need to directly connect a serial cable from the Siemens HiCom-HiPath PBX to the PC that NetPBX is installed and running on. </td> </tr> <tr> <td class="confluenceTd"><b>Cable configuration</b></td> <td class="confluenceTd">Straight-through. </td> </tr> <tr> <td class="confluenceTd"><b>IP method</b></td> <td class="confluenceTd"><b>TCP/IP connection: </b> If the Siemens HiCom-HiPath is configured to send the SMDR information via TCP/IP the actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to. The Siemens HiCom-HiPath will need to be configured to send the SMDR data to the IP address and TCP port that TIM Enterprise is listening on. </td> </tr> </tbody> </table> <p>For your SMDR configuration, you will need to speak to your system maintainer to enable SMDR output.</p> <h2>Configuring TIM Enterprise</h2> <p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your ShoreTel:</p> <ol> <li>Browse to TIM Enterprise as normal and login with your credentials.</li> <li>Click on the <span class="button" id="list">Directory</span> tab.</li> <li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'ShoreTel'.</li> <li>Left-click on it and select <span class="button" id="list">Properties</span>.</li> <li>From the <span class="button" id="list">General</span> settings tab select <span class="keyword">ShoreTel</span> from the PBX model list.</li> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_1.png" alt="ShoreTel" /> <li>In the <span class="button" id="list">Connection</span> tab select <span class="keyword">Listen for connection from PBX</span> from the <span class="reference">Connection method</span> list.</li> <li>In the <span class="reference">DSN</span> field enter in <span class="keyword">ShoreTel</span>.</li> <li>In the <span class="reference">Frequency</span> field enter in <span class="keyword">5</span>.</li> <li>In the <span class="reference">DB script</span> field enter in <span class="keyword">ShoreTel</span>.</li> <li>Finally, click on the <span class="button" id="list">Save</span> button.</li> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_2.png" alt="ShoreTel" /> </ol> |