These instructions help you configure your Alcatel OmniPCX Enterprise phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Before enabling the SMDR output, you will need to speak with your phone maintainer to buy the required licenses for your Alcatel phone system.

Follow the instructions below to configure the SMDR output via a serial connection. These instructions are taken from the Alcatel OmniPCX Enterprise manual:

Using Telnet, connect to the IP address of your Alcatel OmniPCX Enterprise and follow the steps below:

  1. Applications (Enter)
  2. Accounting (Enter)
  3. Review/Modify (Enter)
  4. All Instance (F1)
  5. Realtime ticket Output: Set this to ethernet. Note that if you don't have an appropriate license, you may only select V24 (serial) here.
  6. Save changes and exit.

Below is an example of the data output from an Alcatel OmniPCX Enterprise:

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Installing NetPBX

If your Alcatel OmniPCX Enterprise has been configured to send SMDR data via a serial connection, you first need to install the NetPBX software to collect the data from the serial port and send it to TIM Enterprise. For setup instructions, click on the link below:

Install and configure NetPBX

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Configuring TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select Alcatel 4400e from the Data format list and tick the  box, as shown below:

  4. Click on the Connection tab and select No connection required from the Connection method list.
  5. Click on the Save button to apply the settings.