These instructions help you configure your Avaya EuroGeneris phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

The Avaya EuroGeneris has multiple SMDR output options and formats. TIM Enterprise requires the SMDR output type to be set to customized and the format to Format 5 rows 80 columns. For more information about the output and configuration of your SMDR data, contact your system maintainer.

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Installing NetPBX

The Avaya EuroGeneris phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Enterprise, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

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Configuring TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of your PBX object. Select  Avaya EuroGeneris from the Data format list and tick the  box, as shown below:
   
4. Click on the Connection tab and select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.