<p>Unlike Filters, Options differ depending on the report being run. Some
reports do not have any options. Because all options are not available
on all reports, only the options that can be used with the report
selected will be shown. All other options will be greyed out and can not
be selected.</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options.png" alt="Options" />
<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Option</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Exclude transfers</b></td>
<td class="confluenceTd">Select this option if you would like to exclude transferred calls when
running a report. For example if you were running <span class="reference">Call analysis</span> report
on incoming calls and wanted to see only how well calls were answered
when first presented, you would add the <span class="reference">Exclude transfers</span> option.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Call frequency</b></td>
<td class="confluenceTd"><span class="reference">Call frequency</span> allows you to determine how often a number must be called
before appearing in the report. For example, when running a <span class="reference">Frequent
numbers</span> report, you may want the option of seeing only numbers that had
been called at least 30 times. To do this you would enter the number 30
as an Option in <span class="reference">Call frequency</span>.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Sort data by</b></td>
<td class="confluenceTd">When running certain reports e.g. <span class="reference">Custom report</span> or <span class="reference">Top calls</span> report, you
may want to order the results to suit. You can select the criteria by
which you want to order the results from the list as shown below:
<ul class="table">
<li><b>equals: </b>to find calls using only this trunk access code</li>
<li><b>is not equal to: </b>to find every call that went out not using this trunk access code</li>
<li><b>begins with: </b>to find calls that went out over a trunk access code that began with these digits</li>
<li><b>does not begin with: </b>to find calls that went out over any trunk access code excuding those that began with the digits entered</li>
<li><b>ends with: </b>find calls over any trunk access code ending with specific digits</li>
<li><b>does not end with: </b>find calls over any trunk access code that does not end with specific digits</li>
<li><b>contains: </b>to find calls over any trunk access code where you only have a portion of the number</li>
<li><b>does not contain: </b>to find a call over any trunk access code which does not certain numbers or portions of numbers</li>
</ul>
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Thresholds</b></td>
<td class="confluenceTd">When running a report like, for example a <span class="reference">Target response</span> report, you
may want to define your own thresholds. You can do this by entering the
response thresholds you want to report on in seconds as shown below.
This will show the response times for calls answered within 10, 20 and
30 seconds, respectively.
<div class="panelMacro"><table style="margin-top: 6px; margin-bottom: 0px;" class="noteMacro"><colgroup><col width="24"><col></colgroup><tbody><tr><td valign="top">
<img width="16" height="16" border="0" align="absmiddle" alt="" src="/images/icons/emoticons/warning.png"></td><td><p>
<strong>NOTE:</strong> If no thresholds are entered then the report will use the default 5, 10, 15 seconds.</p></td></tr></tbody></table></div>
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Hide unused</b></td>
<td class="confluenceTd">This option gives you the option of excluding unused extensions from the
results shown. To exclude unused extension, simply select <span class="reference">Yes</span> from
the drop-down list.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Show legs</b></td>
<td class="confluenceTd">When running a <span class="reference">Custom report</span>, you may not wish
to show the individual legs of each call. You simply select <span class="reference">Yes</span> or
<span class="reference">No</span> from the <span class="reference">Show legs</span> option to decide.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Sort order</b></td>
<td class="confluenceTd">Decide if you would like the results displayed in ascending or descending order.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Exclude weekends</b></td>
<td class="confluenceTd">This option gives you the option of excluding weekend calls from any
results shown. If you would like to exclude weekend calls, simply
select <span class="reference">Yes</span> to exclude weekend calls.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Summary only</b></td>
<td class="confluenceTd">When running some bills e.g. a <span class="reference">Phone bill</span>, you may not want to display
every calls made in the results. If you want to only show a summary of
calls made, instead of listing all calls, select <span class="reference">Summary only</span>.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Maximum results</b></td>
<td class="confluenceTd">When running certain reports e.g. <span class="reference">Custom report</span> or <span class="reference">Top calls</span>, you may
want to restrict the number of results shown. To do this, simply type
the maximum you want in the maximum results field. e.g. If you want the
<span class="reference">Top calls</span> report to be restricted to showing only the top 100 calls,
type 100 in the <span class="reference">Maximum results</span> field.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Group results by</b></td>
<td class="confluenceTd">When running something like a <span class="reference">Frequent numbers</span> report, you may want to
order the results depending on whether you were more interested in the
number dialled or the CLI of the incoming call. To choose which option
you would prefer, simply select from the drop-down list.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Hide contacts</b></td>
<td class="confluenceTd">This allows you to show the number only and not any associated contact name that you may have attached to the number.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Sort results by</b></td>
<td class="confluenceTd">When running certain reports e.g. <span class="reference">Custom report</span> or <span class="reference">Top calls</span> report, you
may want to order the results to suit. You can select the criteria by
which you want to order the results from the list as shown below:-
<ul class="table">
<li><b>Dialled number: </b>Will sort results by dialled number. Please note that on PDF report cost will be in descending order.
On Web reports all headers are clickable so you can alternate between ascending and descending dialled numbers.
</li>
<li><b>Location: </b>Will sort results by location. Please note that on PDF report date & time will be in descending order.
On Web reports all headers are clickable so you can alternate between ascending and descending date & time results.
</li>
<li><b>Number of calls: </b>Will sort results by the number of calls made. Please note that on PDF report cost will be in descending order.
On Web reports all headers are clickable so you can alternate between ascending and descending response times.
</li>
<li><b>Total duration: </b>Will sort results by total duration. Please note that on PDF report duration will be in descending order.
On Web reports all headers are clickable so you can alternate between ascending and descending duration.
</li>
<li><b>Total cost: </b>Will sort results by total cost. Please note that on PDF report cost will be in descending order.
On Web reports all headers are clickable so you can alternate between ascending and descending total cost results.
</li>
</ul>
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Ignore missed</b></td>
<td class="confluenceTd">You may choose to ignore missed calls below a defined time e.g. 3
seconds. Because the ringtime is so short, these calls
are difficult to actually answer and therefore you may not want to
include in a <span class="reference">Missed calls</span> report.
</td>
</tr>
</tbody>
</table> |