<p>These instructions should assist in configuring your Mitel 3100 to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>Connection information</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Connection type</b></td> <td class="confluenceTd"><b>Serial Output: </b> The Mitel 3100 sends the SMDR information via a serial connection. You will need to directly connect a serial cable from the Upper Serial Port 1 on the Mitel 3100 to the PC that NetPBX is installed and running on. </td> </tr> <tr> <td class="confluenceTd"><b>Cable configuration</b></td> <td class="confluenceTd">Straight-through. </td> </tr> </tbody> </table> <h2>Configuring your SMDR</h2> <p>Below you will find the steps to configure your Mitel 3100 to output SMDR via a serials connection:</p> <ol> <li>Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the controller.</li> <li>Launch the system tool.</li> <li>Choose <span class="button" id="list">Voice</span> from the selection menu.</li> <li>Click <span class="button" id="list">Management</span>, click <span class="button" id="list">Call Logging</span>, and then click <span class="button" id="list">Change</span>.</li> <li>Set the following parameters:</li> <ul class="content"> <li>Set the <span class="reference">Cost per minute</span> to <span class="keyword">00</span>. This functionality is not supported in NA systems.</li> <li>Set the <span class="reference">Minimum call duration to be recorded</span> to <span class="keyword">00:00:00</span>.</li> <li>Set the <span class="reference">Type of calls</span> to <span class="keyword">All</span> .This should be the default.</li> <li>Set the <span class="reference">Minimum page length</span> to <span class="keyword">1</span>.</li> <li>Enable call logging.</li> </ul> <li>Click <span class="button" id="list">Save</span>.</li> <li>You will need to 'commit' your changes before they take effect.</li> </ol> <h2>Configuring TIM Enterprise</h2> <p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Mitel 3100:</p> <ol> <li>Browse to TIM Enterprise as normal and login with your credentials.</li> <li>Click on the <span class="button" id="list">Directory</span> tab.</li> <li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Mitel 3100'.</li> <li>Left-click on it and select <span class="button" id="list">Properties</span>.</li> <li>From the <span class="button" id="list">General</span> settings tab select <span class="keyword">Mitel 3100</span> from the PBX model list.</li> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/mitel_3100_1.png" alt="Mitel 3100" /> <li>In the <span class="button" id="list">Connection</span> tab select <span class="keyword">No connection required</span> from the <span class="reference">Connection method</span> list.</li> <li>Finally, click on the <span class="button" id="list">Save</span> button.</li> <img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/mitel_3100_2.png" alt="Mitel 3100" /> </ol> |