<a id="Overview"></a> |
To configure a site, go to the Directory screen, select the site you want to configure and click on the button at the top-right of the panel, as shown below:
The following window will appear, where you can configure the properties of your site:
Each tab in the window are described below:
<a id="PBX"></a> |
The tab allows you to configure the properties of your telephone system. The properties presented in this tab will vary, depending on the connection method used by your telephone system to provide call logging data.
| Field | Description |
|---|---|
| Name | The name by which you want your site to be identified. |
| PBX model | The name of your telephone system. |
| Connection method | The connection method used by your telephone system to provide call logging data. |
| Field | Description |
|---|---|
| Host | Specify the IP address of your PBX to only allow data to be sent from that address. You may leave this field blank to accept data from any IP address. |
| Port | The port number that TIM Plus should listen on for call logging data. |
| Field | Description |
|---|---|
| Host | The IP address of the telephone system. |
| Port | The port number that your telephone system listens on. |
| Username | The username required to log in to your telephone system, if applicable. |
| Password | The password required to log in to your telephone system, if applicable. |
| Field | Description |
|---|---|
| Username | The username of the FTP account on your telephone system. |
| Password | The password of the FTP account on your telephone system. |
| Field | Description |
|---|---|
| DSN name | The name of the system DSN connection to use when connecting to your telephone system's database. |
| Frequency | The frequency, in seconds, of the checks that TIM Plus makes when connecting to the database to determine if new data is available. |
| DB Script | The database script that TIM Plus uses when checking for new data. |
| Field | Description |
|---|---|
| Client IP | The IP address of your telephone system responsible for sending RADIUS packets. |
| Secret | The secret key used in RADIUS authentication between TIM Plus and your telephone system. |
| Field | Description |
|---|---|
| Client IP | The IP address of your telephone system responsible for sending SysLog events to TIM Plus. |
For detailed information about connecting to all makes/models of PBX, refer to the Connecting to your PBX section. |
<a id="Options"></a> |
The tab enables you to keep a backup of any call logging data received, timestamp incoming call records and delay processing of call records. These options are explained below in more detail:
TIM Plus allows you to save a backup of any call logging data received from your telephone system(s).
To enable backups, tick the box and enter the location of the folder you want to store the files in. The default path is {app}\backup\backup-{year}-{month}-{day}.{uiv} and can contain dynamic variables, as detailed below:
| Item | Description |
|---|---|
| app | The full installation path of TIM Plus |
| year | The year the data was captured in |
| month | The month the data was captured in |
| day | The day of the month when data was captured in |
| uiv | A unique ID representing each site in the Directory |
TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.
Select this option if your telephone system sends call records in a non-textual format.
Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.
<a id="Inactivity"></a> |
The tab allows you to set up an inactivity timer, which can notify you by e-mail when TIM Plus has not received data from your telephone system for a given amount of time.
Select this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.
TIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.
Tick the box alongside the days and hours when it is legitimate that no call activity takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.
<a id="LCR"></a> |
The tab allows you to administer any least cost routing (LCR) codes you may use to route calls via different carriers.
To add an LCR code, enter it in the LCR digits field and select its associated tariff table from the drop-down list, as shown above.
To remove an LCR code, click on the 
icon alongside it.
<a id="Tariff"></a> |
The tab allows you to select a default tariff table to use when costing calls made by users from this site.
By default, TIM Plus is supplied with a standard tariff table for the country of installation, which automatically includes details of national, international and mobile/cellphone dial codes. Bespoke tariffs can also be provided on request. |
<a id="Alarms"></a> |
TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.
An alarm can be activated when a full or partial number is dialled. To add a series of full or partial numbers, separate each one with a comma, as shown above. An example might be .
An alarm can be activated when a call exceeds a specific cost.
An alarm can be activated when a call exceeds a predetermined duration, specified in seconds.
E-mail notifications of missed calls can be activated, by ticking the Enable missed call alarms for this site option.
To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple email addresses, separate each one with a semicolon.