View Source

<p>These instructions should assist in configuring your Avaya BCM to 
work with TIM Plus. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>IP: </b>
				The Avaya BCM v4.x+ CDR information is sent via TCP/IP. The actual installation of TIM Plus can be anywhere on the network that the PBX is connected to.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd">TIM Plus will connect to the IP address of your Avaya BCM v4.x+.
			</td>
		</tr>
	</tbody>
</table>

<h2>Configuring your SMDR</h2>

<p>Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Plus:</p>

<ol>
	<li>Login to the BCM Element Manager.</li>
	<li>On the <span class="reference">Task Navigation Panel</span>, click the <span class="button no_margin">Configuration</span> tab.</li>
	<li>Click on <span class="button no_margin">Telephony</span>.</li>
	<li>Click on <span class="button no_margin">Call Detail Recording</span>.</li>
	<li>On the right-hand side the <span class="reference">Call Detail Recording</span> window will appear.</li>
	<li>In the <span class="reference">Call Detail Recording</span> window, configure the options as below:</li>
	<table class="confluenceTable">
		<tbody>
			<tr>
				<th class="confluenceTh" width=200>SMDR field</th>
				<th class="confluenceTh">Value</th>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Format</b></td>
				<td class="confluenceTd"><span class="keyword">Norstar</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Report Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Language</b></td>
				<td class="confluenceTd"><span class="keyword">English</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Date Format</b></td>
				<td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Header Format</b></td>
				<td class="confluenceTd"><span class="keyword">Line/Station</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Filter Type</b></td>
				<td class="confluenceTd"><span class="keyword">All</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Feature Code F9</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Minimum Call Duration</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Hospitality Records</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include DNIS Info</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include CLID with call type</b></td>
				<td class="confluenceTd"><span class="keyword">Enable</span></td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Include Long CLID</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Use answer supervision</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Display connection character</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Suppress digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
			<tr>
				<td class="confluenceTd"><b>Maximum digits after connect</b></td>
				<td class="confluenceTd">Leave as default</td>
			</tr>
		</tbody>
	</table>
</ol>

<h4>CDR User</h4>

<p>For TIM Plus to connect to the Avaya BCM v4.x+ you will need to 
create a <span class="reference">CDR User</span> on it. This can be done in the BCM Elements Manager
 application, under the <span class="button">System</span> options.</p>

<h2>Configuring TIM Plus</h2>

<p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya BCM 4.0:</p>

<ol>
	<li>Browse to TIM Plus as normal and login with your credentials.</li>
	<li>Click on the <span class="button no_margin">Directory</span> tab.</li>
	<li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li>
	<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/avaya_bcm_2.png" alt="Avaya BCM 4.0" />
	<li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Avaya BCM</span> from the <span class="reference">PBX model</span> drop-down list.</li>
	<li>In the <span class="reference">Connection method</span> field select <span class="keyword">Actively connect to PBX</span> from the drop-down list.</li>
	<li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li>
	<li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li>
	<li>In the <span class="reference">Username</span> field enter in <span class="keyword">CDR User</span>.</li>
	<li>In the <span class="reference">Password</span> field enter in <span class="keyword">CDR User</span> again.</li>
	<li>In the <span class="reference">Connection script</span> field select <span class="keyword">Avaya BCM v4</span> from the drop-down list.</li>
	<li>Finally, click on the <span class="button no_margin">Save</span> button.</li>
</ol>