<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />

<p>

TIM Enterprise allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of the following answers:

<ul>
	<li>Yes/No</li>
	<li>A range </li>
	<li>Multiple choice </li>
</ul>

<p> ********** PIC OF QUESTION TYPES HERE **********</p>

<p>
Several scorecards can be created. Scorecards can have questions that apply to all teams or only specific teams.
</p>

<p> ********** EXAMPLE OF A SCORECARD HERE **********</p>

</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as shown below.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />

 <p> You will see an example of a scorecard report below. All three questions types are displayed in this example. You will notice that beneath each question, the number of scores is displayed. This allows to to validate the results e.g. a 100% score is not as valid if there has only been one actual score!</p>

</p> 

<p>....</p>

<p>....</p>

<p>If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />