<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />

<p>

TIM Enterprise allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of the following answers:

<ul>
	<li>Yes/No</li>
	<li>A range </li>
	<li>Multiple choice </li>
</ul>

<p> ********** PIC OF QUESTION TYPES HERE **********</p>

<p>
Several scorecards can be created. Scorecards can have questions that apply to all teams or only specific teams.
</p>

<p> ********** EXAMPLE OF A SCORECARD HERE **********</p>

</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as shown below.</p>

 <p>All three questions types are displayed in this example. You will notice that beneath each question, the number of scores is displayed. This allows you to validate the results e.g. a 100% score is not as valid if there has only been one actual score!</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />

</p> 

<p> The results of the call scoring report will vary depending on the type of questions used to create your scorecards.</p>

<p>Yes/No answers will be shown as two bars with a % allocated against the Yes/No answers.</p>

<p>***CLOSE UP OF YES?NO ANSWER***</p>

<p>Multiple choice answers are similar and also show the % allocated to each answer.</p>

<p>***CLOSE UP OF MULTIPLE CHOICE ANSWER***</p>

<p>Range answers are slightly different and show and Average score as well as the Minimum and Maximum
scores.</p>

<p>***CLOSE UP OF RANGE ANSWER***</p>



</p>

<p>....</p>

<p>If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />