<h2>Choose a reporting entity</h2> <p>You have already selected the report that you want to configure and the pop-up window that appears allows you to set the parameters of the report wizard. Click on the <span class="button">Next</span> button at the bottom right of the window, until you reach the <span class="reference">Choose a reporting entity</span> screen. This screen allows you to select the part of your organisation whose results will be included in this report. Sites, extension groups, channel groups or individual extensions or channels can be selected here.</p> <b>Site</b> <p>If you have multiple sites, you can report on a specific site by selecting it from the drop-down list. To report on all calls across your entire organisation, choose (All sites) from the drop-down list.</p> <h2>Group</h2> <p>Report only on a specific user or channel group by selecting it from the drop-down list.</p> <p>To report on all calls in the selected site, choose (All groups) from the drop-down list.</p> <h2>User</h2> <p>Report only on a specific user by selecting it from the drop-down list.</p> <p>To report on all calls in the selected group, choose (All users) from the drop-down list.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_entity.png" alt="Reporting entity" /> <h4>Select Site</h4> <p>If you want to include all sites in your report, just leave default setting as shown above. However, if you want to select a specific site, simply select from the drop-down list as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_entity_1.png" alt="Reporting entity" /> <h4>Select Group</h4> <p>If you want to include all groups in your report, just leave default setting as <span class="keyword">(All groups)</span>. However, if you want to report on a specific user group or channel group, simply select that group from the drop-down list as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_entity_2.png" alt="Reporting entity" /> <h4>Select User</h4> <p>If you want to include all users in your report, just leave default setting as <span class="keyword">(All users)</span>. However, if you want to report on a specific user, simply select that group from the drop-down list as shown below:</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_entity_3.png" alt="Reporting entity" /> <h2>Run/Schedule the report</h2> <p>To runschedule the report without setting any further parameters, simply click on the <span class="button">Finish</span> button. To continue adding parameters, click on the <span class="button">Next</span> button, which will lead you to the <a href="Setting the report Filters">Filters</a> parameters.</p> |