<p>If noteworthy events occur during the running of the program, or as a result of user
action, depending on the your desired level of detail, these can be
sent as Alerts to an administrator or other system operator by
e-mail, logged to a file, and displayed in the alerts window on the
Alerts Screen.</p>

<h2>The Alerts Screen</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/alerts.png" alt="Alerts" />

<p>The screen consists of three portions:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=90>Panel</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Log Window</b></td>
			<td class="confluenceTd">Where any noteworthy event is logged, along with the
			date and time it occurred and an icon illustrating the severity of
			the event.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Alert Setup</b></td>
			<td class="confluenceTd">Where the user defines the action to be taken in the
			case of each type of event.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Inactivity Timer</b></td>
			<td class="confluenceTd">Where the user may stop the Inactivity
			Timer Alarm if it is currently sounding.</td>
		</tr>
	</tbody>
</table>

<p>To set-up each type of alert, select the alert type from the drop-down list - choose from
Level 1, Level 2 or Level 3, Level 1 alerts being the most critical. 
You can then specify a filename to which any event of that level will
be recorded.  You may also choose an e-mail address to receive
notification of such an alert.</p>

<p>Different levels of alerts can have different log filenames and be sent 
to different e-mail addresses.</p>

<p>When amending the filename or e-mail address for a particular alert, remember to press 
the Save button to save your changes.  Your changes become effective immediately.</p>

<p>The levels of alert are defined as Urgent/Critical, Warnings, and Information, and 
the events that cause them are described below:</p>

• The system couldn’t locate a particular configuration file.

• PBX data was received from an unknown source. This could indicate a malicious attempt to falsify data.

• Any error during the mathematical processing of call data.

• A voluntary system shutdown occurred because an important file could not be accessed due to another process having it already open.

• A PBX data template could not be located or is missing.

• Any error during file access in processing PBX data.

• Any error during the batch pre-process cycle.

• Any error accessing the call database.

• An invalid or missing tariff table.

• Some discarded call data could not be saved for future inspection.

• Any non-recoverable general reporting error but not including normal feedback from the reporting engine.

• Any error associated with sending an e-mail.

• Any error raised whilst administering scheduled reports.

• Unauthorised access on the TCP data or web server ports.

• Any other web server type error which could indicate a malicious attack using the HTTP protocol.

• Any error when generating on-the-fly images such as those used in creating charts for reports.

• Problems during the automatic archiving of historical call data.

• Any occasion where the complete contents of the call database were removed.

• Inactivity timer alerts

• Problems decoding specific PBX data where the format subscribes to a published protocol.

• Web page accesses including the IP address of the client requesting the page.

<p>If the inactivity timer is currently sounding, press the Stop Alarm button to the left
of the Alerts Window to reset the timer and turn off the alarm.</p>

<p>An alert is automatically sent if the Inactivity Timer is activated.</p>