<p>The file consists of a <span class="keyword">Type</span>, any <span class="keyword">Options</span> required to pre-process the data before it is useable, and a <span class="keyword">CallTypes</span> section which holds the information necessary to extract the various call record components from the raw data.</p>
<h2>[Type] Section</h2>
<p>This describes how the information is presented to the software. This can be one of the following:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Type</th>
<th class="confluenceTh" width=480>Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>TEXT</b></td>
<td class="confluenceTd">Denotes that the data consists of plain text subscribing to the ASCII standard.</td>
</tr>
<tr>
<td class="confluenceTd"><b>BCD2.4</b></td>
<td class="confluenceTd">Binary-coded Decimal values, such as the proprietary format used in the Siemens Realitis PBX.</td>
</tr>
<tr>
<td class="confluenceTd"><b>EXTERNAL</b></td>
<td class="confluenceTd">Informs the system that the data needs to be passed to another separate application before processing is possible.
<p>This setting also requires the path to the external application to be supplied in the [Options] section under the key name ExtPPFilename.</p></td>
</tr>
</tbody>
</table>
<h2>[Options] Section</h2>
<p>This section contains the various settings to determine what (if any) pre-processing of the raw data is necessary before the individual call record elements can be extracted. Possible options are as follows:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Option</th>
<th class="confluenceTh" width=480>Description</th>
<th class="confluenceTh">Default value</th>
</tr>
<tr>
<td class="confluenceTd"><b>EndTime</b></td>
<td class="confluenceTd">Informs the call processor that the call time specified is actually the time that the call ended. This ensures that the duration of the call is subtracted from the given call time to achieve the effect of start time. All call data stored in the call database assumes that the call time is the time that the call started, not ended.</td>
<td class="confluenceTd"><span class="keyword">true</span> or <span class="keyword">false</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>SubtractAnswerTime</b></td>
<td class="confluenceTd">Tells the call processor to subtract the answer time from the call's duration. Use this if the duration of a call includes the answer (or response) time, and you don't want it to.</td>
<td class="confluenceTd"><span class="keyword">true</span> or <span class="keyword">false</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>AddAnswerTime</b></td>
<td class="confluenceTd">Similar to above, but tells the call processor to add the answer (or response) time to the call duration, if the PBX doesn't include it already.</td>
<td class="confluenceTd"><span class="keyword">true</span> or <span class="keyword">false</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>StartEndDuration</b></td>
<td class="confluenceTd">This is used when a PBX outputs the call start time and the call end time separately, but issues no duration time. Because the system requires a call duration, you quote the end time as though it were the duration. This option then instructs the system to subtract the value specified for call time (elements d, e and f) from the value specified for duration (elements g, h and i) to achieve the correct duration.</td>
<td class="confluenceTd"><span class="keyword">true</span> or <span class="keyword">false</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>Lines</b></td>
<td class="confluenceTd">Informs the system how many lines make up a call record. Requires the Line1 option in order to know how to recognise the first line of a call record. The pre-processor will then amalgamate all lines of a call record into a single line.</td>
<td class="confluenceTd"></td>
</tr>
<tr>
<td class="confluenceTd"><b>Line1</b></td>
<td class="confluenceTd">Shows the system how to identify the first line of a call record. The system then knows how many further lines are necessary before the amalgamation occurs (see Lines option, above).</td>
<td class="confluenceTd"></td>
</tr>
</tbody>
</table>
<h2>[CallTypes] Section</h2>
<p>This section contains descriptions for each type
of call - eg. outgoing, incoming answered, incoming abandoned, etc.
- including what that type of call 'looks' like (how the system
identifies a line of PBX data as such), how to extract the call
record elements from the line, and finally a code that pertains to
the particular type of call.</p>
<p>Each type of call consists of three lines (excluding comments), for example:</p> |