<h2>Introduction</h2>

<p>Shows a top-ranking list of the most frequent outgoing calls.  Use this
information, for example, to decide whether you need to invest in
private wires to common destinations, such as to your other offices. 
 This report also helps in making decisions about which telecom
carrier you should use to various call destinations.  Partial
telephone numbers can be specified so as to narrow your search down
to very specific information, e.g. London numbers only.</p>

<h2>Running the report</h2>

<p>On the Reports screen, either double-click on the Frequent Numbers Report in the reports list or highlight the Frequent Numbers report and press Run now.</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_1.png" alt="Frequent numbers report" />

<p>The following report selection criteria window appears:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_2.png" alt="Frequent numbers report" />

<h4>Select a report period</h4>

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list as shown below:</p>

<p>The default is set to  Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>

<h4>Choose a site to report on</h4>

<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here.  Select the blank line (or leave the box empty) to report on all of your sites.</p>

<h4>Select an extension group</h4>

<p>You may want to concentrate on a specific group of extensions; in this
case, select the group of interest from the drop-down list, or leave
blank so as not to specify a particular extension group.</p>

<h4>Enter minimum frequency of number</h4>

<p>If you want to limit the report to number called with a minimum
frequency, enter that frequency here. e.g. If you want to display
only numbers that have been called twenty times, then enter the
number 20 in here as the minimum frequency as shown below:</p>

<h4>Choose the type of calls to report on</h4>

<p>You can choose to report only on specific call types e.g. outgoing
connected calls only. If you want to report on all calls, leave
blank.</p>

<h4>Specific calls</h4>

<p>If you want to concentrate on very specific calls, you can enter a full
or partial number in the dialled number and CLI box.  This allows you
to concentrate only on calls to and from this number (or from numbers
beginning with this number if a partial number was entered).</p>

<h4>Choose a field to sort by</h4>

<p>You can sort the report's result in order of cost, call duration or by
the number of times a number was dialled (frequency).  Choose from
the drop-down list, the default being the frequency.</p>

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>

<h2>The results</h2>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/frequent_numbers_report_3.png" alt="Frequent numbers report" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a detailed table showing a summary of
each frequently-called destination.  The following column headers are
used, with totals displayed at the foot of the table:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination</b></td>
			<td class="confluenceTd">Displays the destination of the call (e.g. India, London etc.).</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Number</b></td>
			<td class="confluenceTd">The dialled number that was frequently called.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Calls</b></td>
			<td class="confluenceTd">The number of calls made to that specific number.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Duration</b></td>
			<td class="confluenceTd">The total time elapsed calling the specific number.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Cost</b></td>
			<td class="confluenceTd">The total cost of calls to that number.</td>
		</tr>
	</tbody>
</table>