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<h2>Introduction</h2>

<p>This report allows you to see day-to-day listings of call volumes in and
out of your organisation. This report is ideal for organisations
whose call traffic fluctuates throughout the year, allowing them to
easily spot peaks and troughs and plan their staffing requirements
accordingly.</p>

<h2>Running the report</h2>

<p>On the Reports screen, either double-click on the Daily Activity Report in the reports list or select the Daily Activity report and press Run now as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_1.png" alt="Daily activity" />

<p>The following report selection criteria window appears:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_2.png" alt="Daily activity" />

<h4>Select a report period</h4>

<p>You need to select a time period for which you want the report to produce information for.  You can select a pre-set period from the drop-down list as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_3.png" alt="Daily activity" />

<p>The default is set to  Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>

<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_4.png" alt="Daily activity" />

<h4>Choose a site to report on</h4>

<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here.  Select the blank line (or leave the box empty) to report on all of your sites.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_5.png" alt="Daily activity" />

<h4>Choose an extension group</h4>

<p>You can gauge a particular extension group's performance by selecting
it here, otherwise leave the box blank to include information from
across your entire organisation.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />

<h4>Specify an extension (or range)</h4>

<p>You can choose to report on a single extension or a range of extensions
by selecting as shown below, otherwise leave the box blank to include
information from across your entire organisation.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />

<h4>Weekend data</h4>

<p>Calls made at weekends may distort your result, and you are therefore given the opportunity here to neglect to take them into account.  Tick the box to exclude calls received at weekends - Saturdays and Sundays will then be excluded from the report's results.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />

<h4>Transferred calls</h4>

<p>Similarly, you can opt to exclude calls that were answered as a result of a
transfer from one party to another.  This allows you to concentrate
only on those extensions that take calls directly from outside your
organisation, rather than those secondary extensions that receive the
call after speaking with another party.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />

<h2>Creating the Report</h2>

<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_10.png" alt="Daily activity" />

<h2>The results</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_11.png" alt="Daily activity" />

<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>

<p>The body of the report consists of a table showing a summary of the
handling of your incoming and outgoing calls on each day during the
period you selected.  Each line (or day) shows the following
information:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Day</b></td>
			<td class="confluenceTd">The date and day of week.</td>
		</tr>
		<tr>
			<td class="confluenceTd table_super_header" colspan="2"><b>Incoming Calls</b></td>
		</tr>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Qty</b></td>
			<td class="confluenceTd">The number of answered calls taken that day.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Duration</b></td>
			<td class="confluenceTd">Shows the total duration of all incoming calls that day.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Ave Duration</b></td>
			<td class="confluenceTd">Shows the average call duration for incoming calls on the day.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Ave Response</b></td>
			<td class="confluenceTd">Shows the average length of time taken to answer a call on that day.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Lost</b></td>
			<td class="confluenceTd">How many calls were lost that day.</td>
		</tr>
		<tr>
			<td class="confluenceTd table_super_header" colspan="2"><b>Outgoing Calls</b></td>
		</tr>
		<tr>
			<th class="confluenceTh">Column header</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Qty</b></td>
			<td class="confluenceTd">The number of answered calls taken that day.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Total Duration</b></td>
			<td class="confluenceTd">Shows the total duration of all outgoing calls that day.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Ave Duration</b></td>
			<td class="confluenceTd">Shows the average call duration for outgoing calls on the day.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">Shows the cost of calls for the day.</td>
		</tr>
	</tbody>
</table>