<h2>Introduction</h2>

<p>The Busy times report provides a clear, hour-by-hour graphical representation of your call volumes for each day. Drill down into any hour to see a detailed breakdown of
calls by type for that hour.</p>

<p>This report is ideal for identifying call traffic trends and very quickly highlights your busy days and times, allowing you to more effectively plan your staffing
requirements.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/busy_times.png" alt="Busy times" />

<p>The Busy times report provides a clear, hour-by-hour graphical representation of your call volumes for each day. Drill down into any hour to see a detailed breakdown of
calls by type for that hour.</p>

<p>This report is ideal for identifying call traffic trends and very quickly highlights your busy days and times, allowing you to more effectively plan your staffing
requirements.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or descending order based on the header clicked.</p>

<p>...</p>

<p>Explain the headers etc.</p>

<p>...</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />