<h2>Introduction</h2> <p>This is the most flexible (and often daunting) report. For those who feel they want more information than is provided in the in-built reports, you can specify exactly what search terms you want to look for, including new additions such as CLI (Calling Line Identification) and LCR (Least Cost Routed) calls.</p> <h2>Running the report</h2> <p>Click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/reports_button.png" /> function button, on the top right-hand side of the main application window to access the <span class="reference">Reports</span> screen.</p> <p>From this screen, either double-click on the <span class="reference">Custom Report</span> in the reports list or highlight the <span class="reference">Custom Report</span> and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/run_now_button.png" /> button, as shown below:</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_1.png" alt="Custom Report" /> <p>The following <span class="reference">Report Selection Criteria</span> window appears:</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_2.png" alt="Custom Report" /> <h4>Select a report period</h4> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/report_period.png" alt="Custom Report" /> <p>You need to select a time period for which you want the report to produce information for. You can select a pre-set period from the drop-down list, as shown above.</p> <p>The default is set to <span class="keyword">Last Month</span> (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p> <h4>Or enter your own custom period</h4> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_period.png" alt="Custom Report" /> <p>If you want to specify a period not shown in the list, go back to the <span class="reference">Select a report period</span> field and select <span class="keyword">Custom Period</span> from the drop-down list and then enter your <span class="reference">Start</span> and <span class="reference">End</span> dates and times manually into the boxes provided, as shown above.</p> <h4>Choose a site</h4> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/choose_site.png" alt="Custom Report" /> <p>If your system is set-up for multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p> <h4>Select a type of call</h4> <p>You can report on certain types of calls. You can do this by selecting them from the drop-down list, which is provided.</p> <p>If this is left blank all types of calls will be reported on.</p> <h4>Specify an extension range</h4> <p>You can report on more than one extension number. In the fields provided you need to enter the <span class="keyword">Number from - to</span>. If you would like to report on an individual extension in the <span class="keyword">Number from</span> enter the extension number and then enter the same extension number in the <span class="keyword">to</span> field.</p> <h4>Choose an extension group</h4> <p>This is an optional feature, you can specify an extension group which is provided from the drop down list or simply leave it blank and it will do all the extension groups that have been set-up on TIM.</p> <h4>Specify a trunk range</h4> <p>You can report on more than one trunk number. In the fields provided you need to enter the <span class="keyword">Number from - to</span>. If you would like to report on an individual trunk in the <span class="keyword">Number from</span> enter the trunk number and then enter the same trunk number in the <span class="keyword">to</span> field.</p> <h4>Choose a trunk group</h4> <p>You have the option of selecting a trunk group to run the report for. You can do this by selecting the trunk group out of the drop-down list, which is supplied.</p> <h4>Specify a partial dialled number</h4> <p>You can search on partial or specific numbers. If you wanted to find out all pagers, personal and mobile numbers that are being called you could enter '07' in the field provided and when the report has been processed you will get all the pagers, personal and mobile numbers.</p> <h4>Specify a named destination</h4> <p>You can search on partial or specific named location. If you wanted to find out all calls to London, you could enter 'London' in the field provided and when the report has been processed you will get all the calls to London regardless of the dialled number.</p> <h4>Specify a call duration range (hh:mm:ss)</h4> <p>You can report on calls between a certain call duration. In the fields supplied, enter the <span class="keyword">From duration - to</span> in hours, minutes and seconds (<span class="keyword">hh:mm:ss</span>).</p> <h4>Specify a response time range (hh:mm:ss)</h4> <p>You can report on how quickly your incoming calls are answered by specifying the exact response time range here. In the boxes supplied, enter the <span class="keyword">From response- to</span> in hours, minutes and seconds (<span class="keyword">hh:mm:ss</span>).</p> <h4>Select a call cost range</h4> <p>You can report on calls above and under a certain cost. In the fields supplied you need to enter the <span class="keyword">Cost from - to</span>.</p> <h4>Specify a partial Caller ID</h4> <p>You can find out who is calling you organisation, you can do this by inputting the calling number e.g. 02079207095 and it will show you how many times they have called your organisation (this all depends on your telephone system outputting the information). If you just wanted to see how many calls you are receiving from Bristol then, all you need to put in is the dial code, which would be 0117.</p> <h4>Specify an account code</h4> <p>You can report against a single account code or a range of account codes by typing them in the box below. If entering more than one account code, comma separate as follows 1147, 1153, 1178 etc.</p> <h4>Select a field to order the results by</h4> <p>This gives you the option to order the result by any field on the report. You can do this by choosing a selection from the drop-down list. If no sort field is selected, the results will be ordered by the date and time calls were introduced to the call database, which is not necessarily the same as selecting <span class="keyword">DateTime</span> from the field list. Therefore, if you want the results in order of date and time, you are advised to explicitly select <span class="keyword">DateTime</span> from the drop-down list.</p> <h4>Sort Order</h4> <p>The default order in which the results are sorted is ascending - from smallest value to highest value. You can select to view the results in descending order by selecting this option here.</p> <h2>Creating the Report</h2> <p>When you have chosen a reporting period, and are happy with your selections, click on the <span class="button">Run Now</span> button.</p> <h2>The results</h2> <p>Because of the number of selection parameters available on Custom Reports, the results can vary. The example below show outgoing calls to mobile during a specific time period. Because outgoing calls only was selected, there are no CLI's showing.</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/custom_report_3.png" alt="Custom Report" /> <p>The header contains the date and time the report was generated, the period the report covers, and an indicator for each of the report's criteria that you selected, if any.</p> <p>The report consists of a single table housing all of the calls that matched your selection criteria. Each column of the table is described here:</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh">Column header</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Date & Time</b></td> <td class="confluenceTd">Shows the date and time the call was started.</td> </tr> <tr> <td class="confluenceTd"><b>Extension</b></td> <td class="confluenceTd">The extension number (and the name of the extension in brackets).</td> </tr> <tr> <td class="confluenceTd"><b>Destination</b></td> <td class="confluenceTd">For outgoing calls, shows the destination of the call; for other calls, shows the type of call, e.g. unanswered, abandoned, internal, feature call.</td> </tr> <tr> <td class="confluenceTd"><b>CLI</b></td> <td class="confluenceTd">Shows the caller line identity of the incoming call.</td> </tr> <tr> <td class="confluenceTd"><b>Dialled Number</b></td> <td class="confluenceTd">Shows the number that was dialled, in the case of an outgoing or internal call.</td> </tr> <tr> <td class="confluenceTd"><b>Trunk</b></td> <td class="confluenceTd">The trunk that the call came in/went out on.</td> </tr> <tr> <td class="confluenceTd"><b>Response</b></td> <td class="confluenceTd"><p>The length of time it took to respond to the call.</td> </tr> <tr> <td class="confluenceTd"><b>Duration</b></td> <td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds.</td> </tr> <tr> <td class="confluenceTd"><b>Cost</b></td> <td class="confluenceTd">Shows the cost of the call.</td> </tr> </tbody> </table> |