View Source

<h2>Filter the results of the report</h2>

<p>You have already selected the report that you want to configure and the pop-up 
window that appears allows you to set the parameters of the report 
wizard. Click on the <span class="button">Next</span> button at the bottom right of 
the window, until you reach the <span class="reference">Filter the results of the 
report</span> screen. On this screen, you have the option of filtering out certain 
calls from your reports, by selecting the values of the parameters, ensuring that 
only specific calls appear in your report.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_filters.png" alt="Report filters" />

<p>Each filter is described in the table below. Alongside each filter there's also an Information icon 
<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/info_button.png" /> 
which you can click on to see a help prompt describing that particular filter.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=122>Filter</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Account code</b></td>
			<td class="confluenceTd">If you want to produce a bill consisting of all chargeable calls made using a particular account code, enter the account code in this filed. To report on more than one account 
			code, simply comma separate.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call type</b></td>
			<td class="confluenceTd">This filter allows you to define the type of call you would like to report on. If you would like to report on all calls, leave at the default <span class="keyword">All calls</span>.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Carrier</b></td>
			<td class="confluenceTd">If you use more than one carrier, you can choose which carriers calls you would like to report on. 
			<p>To report on all calls from all carriers, leave at default.</p> 
			<p>If you only use one carrier, there will be no drop-down list available and no option to choose a different carrier.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>CLI</b></td>
			<td class="confluenceTd">The Caller Line Identification (CLI) is the number associated with the incoming call. This is sometimes withheld by the person making the call.
			<p>You may choose to report on calls from a particular CLI or from numbers beginning with a particular CLI by entering the number in here. To report on more than one CLI, simply comma separate.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">If you want to add a filter for call costs, select calls above (<span class="keyword">></span>) or below (<span class="keyword"><</span>) the cost you wish to define. 
			The value entered should be in your major denomination expressed as a fraction, e.g. GBP 0.04 equates to 4 pence.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination</b></td>
			<td class="confluenceTd">To filter calls to a specific named destination (e.g. a place name, or a destination added to your Locations list) enter it here. e.g. London.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled number</b></td>
			<td class="confluenceTd">To filter calls to a specific number, type the number in the dialled number field.
			<p>For partial numbers, such as those to a particular area code, just enter the beginning of the number, e.g. <span class="keyword">0033</span> for calls to France, 
			<span class="keyword">0161</span> for calls to Manchester. To report on more than one dialled number, simply comma separate.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Duration</b></td>
			<td class="confluenceTd">To filter calls above or below a particular duration, select the appropriate 'Above' or 'Below' option, then enter the value to compare against, in seconds, in the filed alongside. 
			For example, to show only calls above 30 minutes long, you'd choose <span class="keyword">>1800</span>, since 30 x 60 seconds = 1800.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>LCR code</b></td>
			<td class="confluenceTd">If one or more of your PBX uses Least Cost Routing (LCR), you can filter by LCR code by entering the specific code in the LCR field.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Response</b></td>
			<td class="confluenceTd">This filter allows you to filter based on the response times to calls.
			<p>You have the option of filtering calls above or below a specific threshold.</p>
			<p>The figure you specify is measured in seconds.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Start time</b></td>
			<td class="confluenceTd">To filter calls based on the start time, specify it in the format HH:MM:SS e.g. 8 am would be expressed as <span class="keyword">08:00:00</span>.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Trunk access code</b></td>
			<td class="confluenceTd">If you use specific access codes (prefixes) to route calls through specific trunks (channels), you can filter those here by simply entering the code used.</td>
		</tr>
	</tbody>
</table>

<p>In the example below, the user wants to filter all inbound calls, that are long than 30 seconds and that happen between 9:00 a.m. and 5:30 p.m.</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_filters_1.png" alt="Report filters" />

<h2>Run/Schedule the report</h2>

<p>To run or schedule the report without setting any further parameters, simply click on the <span class="button">Finish</span> button. To continue adding parameters, click on the <span class="button">Next</span> button, which 
will lead you to the <a href="Setting the report Options">Options</a> parameters.</p>