These instructions help you configure your Avaya Norstar to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Connection Type
TIM Enterprise establishes a serial connection with this PBX.
Support Files
Avaya BCM.TDT
Avaya BCM.TDS
Required Tasks
Configure the SMDR output
Install NetPBX
Configure TIM Enterprise
 | To obtain the Avaya Norstar.TDT and Avaya Norstar.TDS support files, contact our Technical Support team. |
Configuring your SMDR output
Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Enterprise. You must perform these operations from a system programming phone:
- On your programming phone, press the key, followed by to access the CLI menu.
- Press to display the Printer settings showing the baud rate that the data is sent at. To change this value, select and choose a new baud rate.
- Press to display the Format settings. Ensure this is set to Norstar.
- Press to show Report settings. Ensure this is set to All.
- Press the button to complete the programming steps.
Installing NetPBX
The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Enterprise. To collect serial data, you first need to install the NetPBX software. For setup instructions, click on the link below:
Configuring TIM Enterprise
Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:
- Click on the tab.
- Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
- A new window will open, displaying the general properties of your PBX object. Select Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
- Click on the tab and select No connection required from the Connection method list.
- Click on the button to apply the settings.
