These instructions help you configure your Avaya Norstar to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
Connection Type
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Support Files
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Required Tasks
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![]() | To obtain the Avaya Norstar.TDT and Avaya Norstar.TDS support files, contact our Technical Support team. |
Configuring your SMDR output
Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Enterprise. You must perform these operations from a system programming phone:
- On your programming phone, press the key, followed by to access the CLI menu.
- Press Printer settings showing the baud rate that the data is sent at. To change this value, select and choose a new baud rate. to display the
- Press Format settings. Ensure this is set to Norstar. to display the
- Press Report settings. Ensure this is set to All. to show
- Press the button to complete the programming steps.
Installing NetPBX
The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Enterprise. To collect serial data, you first need to install the NetPBX software. For setup instructions, click on the link below:
Configuring TIM Enterprise
Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:
- Click on the tab.
- Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
- A new window will open, displaying the general properties of your PBX object. Select Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
- Click on the No connection required from the Connection method list. tab and select
- Click on the