Group

What is a group?
Adding a group
Configuring a group

What is a group?

A Group object is normally used to represent parts of your organisation characterised by the activity they perform, e.g. designated departments (IT, Sales, Accounts).

Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company.

Adding a group

Drill-down to the Directory level where you want to add the group and click on the New object tab, as shown below:

In the new window that opens, select the Group object from the Organisation unit list, enter a relevant name and click on the Add button, as shown below:

There is no limit to the number of groups you can add to the Directory.

Configuring a group

To configure a group, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:

Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.